Surface Pro 7 and Surface Book 3 video issues during Teams Meetings

%3CLINGO-SUB%20id%3D%22lingo-sub-2304751%22%20slang%3D%22en-US%22%3ESurface%20Pro%207%20and%20Surface%20Book%203%20video%20issues%20during%20Teams%20Meetings%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2304751%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%20just%20released%20driver%20updates%20as%20part%20of%20the%20Windows%2010%20update%2C%20which%20addresses%20the%20issue%20of%20the%20high%20CPU%20usage%20when%20sharing%20video%20on%20Surface%20Pro%207%20or%20Surface%20Book%203.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EYour%20drivers%20should%20be%20updated%20as%20long%20as%20your%20up%20to%20date%20with%20your%20Windows%20update.%20If%20you%20want%20to%20ensure%20you%20have%20the%20latest%20driver%2C%20you%20can%20check%20the%20downloads%20page%20here%3A%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CA%20tabindex%3D%22-1%22%20title%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fsurface%2Fdownload-drivers-and-firmware-for-surface-09bb2e09-2a4b-cb69-0951-078a7739e120%22%20href%3D%22http%3A%2F%2FDownload%20drivers%20and%20firmware%20for%20Surface%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20nofollow%22%3Ehttps%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fsurface%2Fdownload-drivers-and-firmware-for-surface-09bb2e09-2a4b-cb69-0951-078a7739e120%3C%2FA%3E%3C%2FP%3E%0A%3CP%3EFor%20more%20information%20on%20Windows%20and%20Surface%20driver%20updates%2C%20please%20visit%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CA%20tabindex%3D%22-1%22%20title%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fsurface%2Fupdate-surface-firmware-and-windows-10-49add390-66e6-f764-5ea5-15a7e46d74dc%22%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fsurface%2Fupdate-surface-firmware-and-windows-10-49add390-66e6-f764-5ea5-15a7e46d74dc%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3EUpdate%20Surface%20firmware%20and%20Windows%2010%20(microsoft.com)%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EPlease%20feel%20free%20to%20give%20us%20feedback%20on%20your%20experience%20using%20video%20in%20Teams%20meetings%20after%20updating%20your%20drivers.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EAdditionally%2C%20for%20issues%20with%20Teams%20meetings%20with%20an%20external%204k%20monitor%2C%20please%20check%20out%20our%20troubleshooting%20page%20here%3A%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CA%20tabindex%3D%22-1%22%20title%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Ftroubleshoot%2Fknown-issues%2Fteams-slow-video-meetings-laptops-4k%22%20href%3D%22http%3A%2F%2FTeams%20is%20slow%20during%20video%20meetings%20on%20laptops%20docked%20to%204K%2FHDR%20monitors%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20nofollow%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Ftroubleshoot%2Fknown-issues%2Fteams-slow-video-meetings-laptops-4k%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2304751%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Emeetings%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESurface%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Microsoft

We have just released driver updates as part of the Windows 10 update, which should reduce high CPU usage when sharing video on Surface Pro 7 or Surface Book 3.

 

Your drivers should be updated as long as your up to date with your Windows update. If you want to ensure you have the latest driver, you can check the downloads page here: https://support.microsoft.com/en-us/surface/download-drivers-and-firmware-for-surface-09bb2e09-2a4b-...

For more information on Windows and Surface driver updates, please visit Update Surface firmware and Windows 10 (microsoft.com)

 

Please feel free to give us feedback on your experience using video in Teams meetings after updating your drivers.

 

Additionally, for issues with Teams meetings with an external 4k monitor, please check out our troubleshooting page here: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/known-issues/teams-slow-video-meetings-...

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