SOLVED

Suddenly Recording greyed out for Calls Only

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Super Contributor

Hi, all of a sudden users can no longer record calls.  We can still record meetings just not calls.  Is anyone else experiencing this, or does anyone know how to fix this.

 

TIA

4 Replies

Hello @Tanya Denton  Since there hasn't been a response from the community yet, I'd recommend posting your question on Answers - there, there are support agents available to help with further troubleshooting with you until your issue is resolved. 

best response confirmed by ChristianJBergstrom (MVP)
Solution
Thank you, however meant to post back on here that i found the solution. I had to set the following

Set-CsTeamsCallingPolicy -identity Global -AllowCloudRecordingForCalls $true
Do you have a link?