We have a few thousand customers, who we engage with on a regular basis, historically via email.
I would instead like to use a platform like Teams. Does anyone have any suggestions on how they would do this?
I was thinking:
- One team per customer.
- The General channel is used for everyday communications between us and the customer.
- And a private channel for all internal communications which we don't want the customer to see.
But then I have some other questions like:
- How can I create these customer Teams / Channels that all have the same Team settings, channel permissions, and folder structures?
- Are there any potential (security) issues with my above strategy, with the customer accessing info which they shouldn't? e.g. Weaknesses between the public and private channels?
- Are there any maximum count limitations I need to be aware of, such as Team, Channels, Users?
Thanks or any input.
