Feb 14 2020 02:20 AM - edited Feb 14 2020 02:49 AM
Feb 14 2020 02:56 AM
Your computer have to have Advanced Vector Extension 2 (AVX2) graphics, that is build into newer processors, from Intel Haswell and later. So if you have a newer computer it should work.
I've seen that for a couple of users with the same type of computer it work for all except one, that user reinstalled Windows and then it started to work again.
So check if you have a colleague with the same type of computer and see if it works for them.
There is not much you can do to enable Background Blur, either it works or it don't work.
Feb 14 2020 03:02 AM
Feb 14 2020 11:23 AM
Strange... A quick search shows that Surface Go got the Intel Pentium Gold 4415Y processor with AVX2 and since it been working before it should that be hardware related.
Do you have Skype Consumer installed on your computer? That software also uses AVX2 for background blur.
You could try to uninstall Teams and install it again. If that did not work, uninstall Teams then clear cache and then install Teams again.
Apr 24 2020 11:44 AM
May 07 2020 01:16 PM
@Keith CopelandMy background Blur worked and now it does not. Checked and my Processor Xeon E3-1200/2nd supports AVX2. That makes me think that if I was to roll back to an older (Dual Video adapters Intel HD 3000 or NVIDIA 4200 in my case) I might get it to work. Too bad the manufacturers don't make the configuration of this clearer.
Oct 09 2020 11:28 AM