May 28 2021 03:25 PM
May 28 2021 03:30 PM
Hi @Fixxser2 I don't know if this doc addresses exactly what you're looking for but I thought I'd pass it along because there's a lot of info there. Create a call queue in Microsoft Teams - Microsoft Teams | Microsoft Docs
May 29 2021 06:33 AM
May 29 2021 06:55 AM - edited May 29 2021 07:07 AM
I think I found a write up about it here:
"Transfers between Calling Plan trunks and Direct Routing trunks aren't supported."
I just need someone to confirm if the wording means what I think.
But what I am looking for is a speed dial. so the operator can just press one button.
May 29 2021 07:52 AMSolution
I found a way to add the call queue to speed dial.
1) I dialed the Call queue and hanged up
2) I clicked on History and it showed the Call queue
3) I was able to click on the ellipse and choose "Add to speed dial"
4) Type in the resource name for the Call Queue
That's it! Thanks all for all your efforts.