Feb 05 2021 01:47 AM - edited Feb 05 2021 01:47 AM
Hello,
I have a bit of a complicated problem where my speed dials and saved contacts are disappearing from Teams "calls" section.
The contacts and speed dials mentioned appear again as intended when I sign-in again to the app. The problem started last week.
I have removed Teams from the computer and installed it again and checked that it has the most recent version updated.
Any suggestions?
Feb 05 2021 12:24 PM
I have exactly the same issue with my saved contacts in Speed Dial disappearing. They only come back once I have logged out and back into Teams.. but then disappear again..
Feb 10 2021 03:47 AM
Feb 10 2021 07:27 AM - edited Feb 10 2021 07:29 AM
Same here, it doesn't seem to load at all for me.
Tried resetting the Teams Desktop app but its still missing.
Feb 10 2021 02:16 PM
@AleksiBe Hi, having the same issue for the last couple of weeks. Restart Teams and they are back, but randomly disappear during the day. Anyone have any idea how to fix this yet? Thanks.
Feb 11 2021 03:09 AM
@AleksiBe I also have this as a multi user issue - where are MS when you need them.
Feb 11 2021 04:00 AM
Feb 12 2021 07:44 AM
@AleksiBe Having the same issue here. Going to try reinstalling Teams.
Feb 12 2021 07:50 AM
Reinstalling did not solve the problem.
Feb 12 2021 10:32 AM
@AleksiBe We are also seeing this issue. A reset of Teams didn't help and it's still present. Only way to get them back is to sign out and sign back into Teams. Any response from Microsoft?
Feb 12 2021 10:45 AM
I have just completed two days of troubleshooting with Microsoft and no issue was uncovered.
We left the ticket agreeing that I would uninstall the local copy of Teams on my PC (If the issue recurred).
If it does recurr (which I suspect it will) and I re-install and it fixes the issue I will let you guys know..
Of course you could just go ahead and reinstall and see for yourselves. I may not get to this for a while..
Feb 12 2021 11:19 AM
Feb 12 2021 11:59 AM
@Rob Ellis Only in app, our organization doesn't use the web based version. We have tried reinstalling the program to no avail. Waiting on a response from Microsoft on this one.
Feb 17 2021 09:38 AM
Feb 17 2021 10:23 AM
@Rob Ellis, Yes only happens randomly on the app and also happens after having re-installed the app.
Issue does not happen on the Web app.
Feb 17 2021 12:30 PM
Feb 18 2021 04:49 AM
Feb 18 2021 08:11 AM
@JMaaske Seems to be a problem with the web based app for us as well.
Feb 18 2021 01:34 PM
Possible Fix: We have been moving employees from SFB online to Teams using PowerShell. This issue starting showing up a week or so ago. By pure chance we ran the PS command a second time on the users which seems to fix the issue. My contacts were disappearing very often during the day but now they have been fine for about 24 hours. Here is the Teams admin script we are re-running, just tweak to your company. Hope it helps:
Grant-CsTeamsUpgradePolicy -Identity John.doe@abcd.com -PolicyName UpgradeToTeams
WARNING: Users with this policy will become full Teams-only users. They will no longer be able to use Skype for Business clients, except to join Skype for Business meetings. For details, see
Feb 19 2021 12:17 AM
@JShaffer7777
Unfortunately this didn't solve our problem.
Mar 30 2021 02:27 PM
Solution