Sorry we couldn't find... Is it possible it was moved, renamed, or deleted?

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When I try to open any Word document within one particular folder in Onedrive, I get a message saying "sorry we couldn't find... Is it possible it was moved, renamed, or deleted?. This does not happen with any other folder within Onedrive. This is a folder located in Onedrive, and this only happens to this particular folder with this file name. I've noticed that when I change the folders file name, it allows me to open any Word document within that folder, but when I change the folders file name back, it does not allow me to open any Word document. Can someone please help me with this problem?

5 Replies

@JohnKingcannonI had the same issue today where I tried to open an Excel file and received the following message:  ".....sorry we couldn't find... Is it possible it was moved, renamed, or deleted".

 

It turns out the folder name was extremely long where I had the excel file in. After renaming the folder to something shorter, I was able to open the excel file with no problem.

 

@JohnKingcannon I found that pausing my OneDrive sync allowed the file to download. 

I opened my Microsoft word software and can't open any of my recent file. It says Sorry, we couldn't find your file. Was it moved, renamed.... I can't find the file as well on my file explorer and I'm sure I did not delete any file.