SOLVED

Something went wrong downloading updates

%3CLINGO-SUB%20id%3D%22lingo-sub-1508506%22%20slang%3D%22en-US%22%3ESomething%20went%20wrong%20downloading%20updates%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1508506%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20recently%20deployed%20the%20the%20standard%20Office%20365%20package%20to%20Windows%2010%20clients%20through%20Intune.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EUsers%20gets%20a%20notification%20in%20their%20teams%20client%20that%20it%20should%20update%2C%20but%20the%20result%20of%20clicking%20this%20is%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%22Something%20went%20wrong%20when%20we%20tried%20to%20download%20updates.%20Please%20download%20them%20again%20and%20when%20prompted%2C%20click%20Run%20%22Download%22%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20suggestions%3F%20Should%20Teams%20updates%20be%20disabled%20in%20a%20policy%20and%20done%20with%20Microsoft%20Updates%20only%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1508506%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ETeams%20Updates%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1515218%22%20slang%3D%22en-US%22%3ERe%3A%20Something%20went%20wrong%20downloading%20updates%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1515218%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F466115%22%20target%3D%22_blank%22%3E%40Perisak1630%3C%2FA%3E%26nbsp%3BHello%2C%20sounds%20as%20if%20the%20grace%20period%20is%20involved%20but%20the%20update%20process%20shouldn't%20fail%20though.%20Could%20it%20be%20network%20related%3F%20Which%20Office%20build%20is%20being%20pushed%20out%3F%20Have%20a%20look%20at%20this%20page%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fteams-client-update%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fteams-client-update%3C%2FA%3E%26nbsp%3Bas%20the%20Teams%20update%20process%20differs%20from%20the%20M365%20Apps%20for%20enterprise%20(formerly%20O365%20ProPlus).%20Scroll%20down%20to%20the%20%22Servicing%20agreement%22%20for%20more%20info%20about%20the%20grace%20period.%20It%20would%20be%20useful%20with%20more%20info%20about%20the%20environment%2Fsetup%20if%20you're%20not%20getting%20it%20to%20work.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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New Contributor

Hi,

 

We recently deployed the the standard Office 365 package to Windows 10 clients through Intune.

 

Users gets a notification in their teams client that it should update, but the result of clicking this is:

 

"Something went wrong when we tried to download updates. Please download them again and when prompted, click Run "Download""

 

Any suggestions? Should Teams updates be disabled in a policy and done with Microsoft Updates only?

1 Reply
Highlighted
Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

@Perisak1630 Hello, sounds as if the grace period is involved but the update process shouldn't fail though. Could it be network related? Which Office build is being pushed out? Have a look at this page https://docs.microsoft.com/en-us/microsoftteams/teams-client-update as the Teams update process differs from the M365 Apps for enterprise (formerly O365 ProPlus). Scroll down to the "Servicing agreement" for more info about the grace period. It would be useful with more info about the environment/setup if you're not getting it to work.