Some users don't receive emails for missed activity (conversations) in org-wide team

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New Contributor

Hello,

 

I have created an org-wide team with several channels for posting news.

The key feature is the email notification on "missed" posts in teams as I am going for an internal newsletter tool. 

 

All channels are pinned visible in the config of this specific team.

The posts contain an "@channel"-mentioning for the corresponding channel.

 

Some users won't get emails regarding missed activity. Even when I test with "@user": All they get is an activity and an "@" and a "1" at the Teams-tab, but never an email from this org-wide team.

 

I have already checked the settings for channel notifications (email is activated) and the delay (which was at 1 hour in the beginning and was changed to "asap" for testing). This specific user gets mails from missed chats and other teams within 3 minutes after posting.

 

I don't now where to check next and I hope that somebody has an idea on how to resolve this..

 

Thank you and have a nice day,

Maxim

3 Replies
Keep in mind that the email won’t be sent if the user is not offline or has been active for a certain amount of time

@adam deltinger

 

Hi Adam,

 

I do understand that. However nobody is online 24/7 and we send out a lot of posts. Some users won't ever get mails from this team. I suspect it's an issue with this exact feature that you've mentioned..

 

BR

Maxim

 

@MRO123  @adam deltinger

I am seeing similar issue. In one specific instance i know for a fact the account is offline as it is a secondary account that a user has which has all email forwarded to his primary account so any channel mention should be included in the missed activity emails that get sent out and the offline account is not receiving them.