Aug 04 2020 11:01 PM
My company has a shared Outlook Inbox which we monitor for support requests.
I have created a Teams channel so that all requests emailed to the shared Outlook Inbox may be forwarded there and resolved in teams.
This works if the emails sent to the shared inbox, that are to be forwarded on, are originally sent from another outlook or Hotmail account, though if sent from a gmail account, these emails, when forwarded on to the teams channel, bounce back to the shared Outlook Inbox from the Teams postmaster.
I'm guessing there is some authentication that fails, as other emails that do make it to the teams channel are shown as being from the original sender rather than the Shared Outlook Account.
Is there any way to rectify this issue so that all emails are received in teams when forwarded on using the shared Outlook inbox?
Aug 04 2020 11:53 PM
Aug 05 2020 01:09 AM
@adam deltinger Thanks for your response Adam - I had checked that already and is set to "Anyone can send emails to this address"
Aug 05 2020 02:33 AM
Aug 05 2020 03:52 AM
@Christopher Hoard I Can indeed Chris - thank you and see below:
Delivery has failed to these recipients or groups:
nz-support@pmygroup.com
A problem occurred during the delivery of this message. Please try to resend the message later.
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Generating server: SG2PR01MB3642.apcprd01.prod.exchangelabs.com
nz-support@pmygroup.com
Remote Server returned '554 5.4.0 < #5.4.182 smtp;554 5.4.182 Problem occurred during the delivery. Exception Message:The remote server returned an error: (400) Bad Request.>'
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