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(SOLVED) IE11 - Loading Microsoft Teams

%3CLINGO-SUB%20id%3D%22lingo-sub-173816%22%20slang%3D%22en-US%22%3E(SOLVED)%20IE11%20-%20Loading%20Microsoft%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-173816%22%20slang%3D%22en-US%22%3E%3CP%3EHi.%20Having%20a%20problem%20with%20IE11.%20Students%20are%20not%20able%20to%20load%20web%20based%20Teams%20in%20IE11%20(W7%20SP1).%20It%20gets%20stuck%20on%20the%20purple%20Teams%20background%20and%20just%20says%20loading.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EI%20have%20added%20the%20following%20urls%20to%20the%20Trusted%20list%20in%20IE%2C%20as%20per%20this%20link.%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fknown-issues%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fknown-issues%3C%2FA%3E%20and%20allowed%20first%20and%20third%20party%20cookies%20but%20still%20students%20cannot%20log%20on.%20Anybody%20come%20across%20this%3F%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EIf%20I%20log%20onto%20the%20PC%20as%20domain%20admin%2C%20and%20access%20Office%20365%20%26gt%3B%20Teams%20from%20a%20browser%20using%20the%20students%20credentials%2C%20then%20Teams%20loads.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EIf%20the%20student%20logs%20on%20as%20themselves%20and%20access%20Office%20365%20%26gt%3B%20Teams%20from%20a%20browser%2C%20using%20their%20own%20credentials%2C%20Teams%20does%20not%20load.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-173816%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ESettings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-175718%22%20slang%3D%22en-US%22%3ERe%3A%20IE11%20-%20Loading%20Microsoft%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-175718%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Vasil%2C%20after%20spending%202%20days%20trying%20to%20figure%20out%20which%20GPO%20was%20conflicting%2C%20it%20turned%20out%20that%20our%20filtering%20appliance%20Smoothwall%20was%20blocking%20skype.com%20for%20students.%20Once%20I%20hads%20allowed%20that%20through%2C%20Teams%20started%20working.%20SO%20far%20so%20good.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-173929%22%20slang%3D%22en-US%22%3ERe%3A%20IE11%20-%20Loading%20Microsoft%20Teams%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-173929%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20it%20logs%20OK%20on%20the%20same%20PC%20with%20a%20different%20account%2C%20it's%20probably%20some%20restriction%20set%20on%20their%20profile.%20Check%20your%20GPOs%2Fpreferences.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Ayaz Younis
Contributor

Hi. Having a problem with IE11. Students are not able to load web based Teams in IE11 (W7 SP1). It gets stuck on the purple Teams background and just says loading.

 

I have added the following urls to the Trusted list in IE, as per this link. https://docs.microsoft.com/en-us/microsoftteams/known-issues and allowed first and third party cookies but still students cannot log on. Anybody come across this?

 

If I log onto the PC as domain admin, and access Office 365 > Teams from a browser using the students credentials, then Teams loads.

 

If the student logs on as themselves and access Office 365 > Teams from a browser, using their own credentials, Teams does not load.

 

 

2 Replies

If it logs OK on the same PC with a different account, it's probably some restriction set on their profile. Check your GPOs/preferences.

Hi Vasil, after spending 2 days trying to figure out which GPO was conflicting, it turned out that our filtering appliance Smoothwall was blocking skype.com for students. Once I hads allowed that through, Teams started working. SO far so good.

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