04-02-2020 07:33 AM
04-02-2020 07:33 AM
I know Microsoft isn't responsible for Snap Camera, but anyone here have a theory on why the Snap Camera source wouldn't work in Teams with this configuration? The Snap Camera is working fine through Skype for Business (16.0.12130.20232) 32-bit on the same machine.
04-02-2020 08:02 AM
04-02-2020 08:12 AM
@adam deltinger Snap Camera is selected as the source, but the video preview is black and the web cam activation light is dark. When I toggle to the physical camera the video preview activates properly and the web cam activation light goes on. If I jump over to Skype for Business (we are running both in parallel for now) Snap Camera works as expected as a video source.
04-02-2020 03:39 PM
@Grant_Littman If it's any consolation, I'm having the exact same issue. Please let me know if you find a solution.
04-02-2020 09:38 PM
04-02-2020 09:49 PM
@Chris Webb - I tried your solution but same outcome. Just heard from our IT Ops guys that it looks like a Windows version thing. He said I'm on '17' and those that are on '19' are fine. Not sure what those version numbers refer to.
04-02-2020 10:02 PM
04-03-2020 05:28 AM
@Scott321 It was Skype for me. Close Skype, close Snap Camera, Close Teams. Open Snap Camera, then open Teams. Now OK for me.
04-03-2020 06:53 AM
@Steven Whiting No dice for me on that. What version of Windows 10 are you running?
04-03-2020 06:55 AM
@Scott321 I'm on the "17" build of Win 10 still. We tend to stay on the old build of Win 10 for awhile.
04-03-2020 08:59 AM - edited 04-03-2020 09:03 AM
I'm on Windows version 1803 and have the same problem.
Snap camera works fine in Skype for Business but doesn't work for Teams ie. I get a black screen (screenshot of settings screen in Teams below). I've tried the other suggestions of quitting Skype and starting only Snap and Teams but no dice.
This works fine with Zoom as well. I don't have the option of upgrading my windows right now. So will check back on this thread to see if there are any other solutions proposed. Fingers Crossed.
04-03-2020 09:30 AM
@YohannHub and others. What's interesting is that for my Logitech webcam I have another piece of software called "Logitech Capture" that has similar functionality to Snap Camera (although without all the fun filters as Snap). Logitech Capture works fine on my Win 10 and both Teams and Skype; I'm deducing from that there is a specific issue between Snap Camera and Teams going on. Not sure how Win 10 plays out under the hood with these "virtual" cameras that the apps are creating.
04-03-2020 09:49 AM
@Grant_Littman I have some good news! I ran all the Windows updates (it includes camera updates) and am now on 19. Snap Camera is working perfectly. Problem solved! Hopefully the same will work for you.
04-03-2020 09:59 AM
@Rando44 Thanks for confirming; unfortunately for big corporate folks like myself (and probably most) our updates are locked down and only push out at the schedule from our IT friends. I'm sure a few months from now we'll get it; maybe before then someone from Snap or Microsoft will figure out what the gap is for those of us on the older version.
04-03-2020 10:03 AM
@Grant_Littman I told my IT department that apps were crashing and I needed the update. :)
04-15-2020 01:45 PM
@Grant_LittmanThat's weird. I have the exact opposite. Works fine in Teams, but not SfB. I am on the latest version of Windows (1909) too.