Aug 26 2020 05:19 PM
Hello, I have a question, when I start a video call my camera is very slow and I am the only one on my team whose camera is slow, but in other applications such as Skype or other types of video conferencing I am doing very well. Does anyone know why this happens to me? and does anyone know how to fix it? / Hola, tengo una pregunta, cuando inicio una video llamada mi cámara va muy lenta y soy el único de mi equipo cuya cámara es lenta, pero en otras aplicaciones como Skype u otro tipo de videoconferencia lo estoy haciendo muy bien . ¿Alguien sabe por qué me pasa esto? y alguien sabe como solucionarlo?
Aug 28 2020 12:35 PM
Hello @Marczzz23 How strong is your wifi?
Aug 28 2020 02:44 PM
Hi @Marczzz23 ,
Have you ensured that you have the latest firmware installed for your web cam?
What is the web cam you are using? Just in case it is one I have used and can confirm as not being problematic with Teams?
There are also certain web cams that are certified for Teams use and will have more of a guaranteed best experience when it comes to use with Teams but if you are using it fine with other similar technologies I am sure the issue lies elsewhere but just had to get that little disclaimer in :)
Thanks
Henry