Sign in page jumps to create a count ios

Occasional Visitor
When I try to sign in on the word app on iPhone it gives me the usual “sign in, give your e-mail” page, but when I enter my e-mail and hit next it jumps to the “create an account” page. Even if I just hit enter on my keyboard it still jumps to the “create an account” page. If it was because I miss typed it then that’d be one thing, but with the same e-mail I gave it says that “that account is already in use”.
1 Reply

Hi @BoDepression   Does this help? Troubleshoot phone number already taken in Teams (


If not, you might want to contact Microsoft Support directly or open a case at, where there are support agents available to help with further troubleshooting with you until your issue is resolved