Jul 09 2020 08:02 AM
Jul 09 2020 11:13 AM
Jul 09 2020 12:08 PM
Jul 09 2020 12:19 PM - edited Jul 09 2020 12:25 PM
@Yarrakid59
Hi Simon,
So is this a video that is being played back and it is the audio of the video that is faint to non existent?
If so, the only option I can think of when sharing is to choose:
Sorry if I am getting completely the wrong end of the stick as I think you are referring to live training? If so just trying to understand what is being shared as you would share a screen or a presentation but that wouldn't directly have anything to do with the audio of the call but the video. Whereas the above option if sharing something playing back audio that can help.
The only other thing is if the customer does not have a headset if this is live, are we expecting them to be clearly heard via the advisors headset as I would say that is not going to happen short of having a microphone both are speaking into but not a headset.
Thanks
Henry
Jul 09 2020 10:43 PM