Apr 04 2022 11:13 PM
Hi,
Apr 05 2022 01:02 AM
@Sebastian Braun Do you have multiple voice enabled channels in the same team? I haven't actually tried that as it seemed like a bad idea. The issue is that regular channels don't have a membership list, only the team does, so there isn't really any way to determine who has access to which channel. The voicemail gets delivered to the mailbox for the team, again no way to determine which channel it's for.
I agree the documentation isn't very clear on this point, but I think it's the experience you should expect with more than one voice enabled channel per team. The solution is to have multiple teams.
Apr 05 2022 03:08 AM
Apr 05 2022 04:31 AM
@Sebastian Braun I would go for separate Teams. To be honest once you get to the same users being in multiple queues I would start thinking about looking at third party solutions, pretty quickly you need features like skill based routing rather than simple queues that many of them offer.
Yes I get missed calls in my Voice Enabled Channels, the only point I would add is that anything you change with a voice enabled channel typically takes at least 24 hrs to settle down.
Apr 05 2022 07:14 AM