SOLVED

Shared channels and B2B direct connect

New Contributor

With Shared Channels rolling out i'm starting to promote this in my organization as an admin.

 

What i don't understand is why you have to allow b2b direct connect for Shared Channels. This is not necessary when you invite an external member or a guest to a Team as a Teams member. So why is this necessary for only a (shared) channel?

 

Now i run into the problem that counterparts at other companies don't know about these settings in their AAD or they haven't adjusted or are reluctant to change their B2B settings. So inviting their coworkers in a shared channel comes with a lot of explaining to do. 

 

Does anybody know why this is?

7 Replies
best response confirmed by Martijn2302 (New Contributor)
Solution
Hello, these are two separate things. A guest user is added to your org. Azure AD as an user object. With cross-tenant access settings and Direct connect you're configuring a trust with the other organization which in turn means that a guest account isn't created. So when adding a guest user to a team that user has access to all the channels (not private if not added) but when adding a direct connect user that account has access to that specific channel only. With guest access you have to tenant switch to access the other org. Teams team but with shared channels the other org. channel will appear in your own org. team navigation field. So, Guest access is more "seamless" than direct connect as you have to work with the other org. admin to set it up.
Hi Christian, thanks for your explanation. It makes more sense now.

Hi @ChristianJBergstrom , thanks for your explanation. The way this works makes technical sense, but from a user perspective I get the following question: How can someone from an external organisation join Teams in my organisation in both ways you described: as a Guest seeing all channels in one Teams group, but also as a member of a Shared Channel in another Teams group? Would they need two separate email adresses for that?

 

@MichaelKroon No, the latter part explains it. "With guest access you have to tenant switch to access the other org. Teams team but with shared channels the other org. channel will appear in your own org. team navigation field. "

 

So when using guest access you have to leave your own organization and switch to the other partner organization to access that team. With direct connect and shared channels you don't have to switch as the channels are populated in your own "teams view".

Thanks @ChristianJBergstrom , ..and this should work simultaneously as well i.e. the user accesses, by switching organisations, one Teams group in my organisation as Guest, and another Teams Group's Shared Channel in my organisation through his own organisation's Teams? In other words: can the user be Guest (through Azure AD collaboration) and External participant (through Azure AD direct connect) with the same email address at the same time?


If so, we cannot get that to work: we need to remove the user from our Azure AAD before being able to Invite them to our Shared Channel.

@MichaelKroon It's possible. You just can't use the guest account when adding to the shared channel but have to invite the "External" one. Below is me, added to a team as guest (B2B) and shared channel (direct connect) in that team. If you can't find the other with "External" you have to enable federation in Teams so you can find that user when trying to add. Also try using the full email address.

 

ChristianJBergstrom_0-1661266517080.png

 

@Martijn2302 You can't add guest users to a shared channel, instead, you can invite people outside the organization. With B2B direct connect,  it offers ways to collaborate with users from another Azure AD organization through a mutual way of connection, configured by admins. With Azure AD authentication, external organizations can collaborate on Teams shared channels without switching tenants or logging in with different credentials. Both organizations must log into Azure AD and enable cross-tenant access settings (outbound and inbound settings to authorize B2B collaboration). To know details about B2B Direct Connect - Adding External Users to Microsoft Teams Shared Channels.