SOLVED

Send to voicemail

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Occasional Contributor

Hi Everyone, we are using some of the calling features built into microsoft teams. Our users are wondering if there is a way to transfer a call from outside directly to someone's voicemail? For example an assistant receives a phone call, messages their boss asking if he wants the call, boss says no, so assistant would like to transfer the call directly to the voicemail so the bosses phone doesn't ring and the person on the phone doesn't have to sit through a bunch of rings.

 

Thanks!

 

Edit 9/6/19 update: This is now coming soon: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/34888996-transfer-to-voicemail...

18 Replies
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This is something we are looking at. No dates I can share yet but it is on our backlog, specially for the scenarios like the one you described above :) 

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Thank you Rish! 

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Good to hear. I forgot to ask about this one, something receptionists at our client locations are frustrated by right now.

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So are our receptionists, executives, and customers. Executive don't like hearing their phones ring and customers are frustrated by the ring wait times.
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I heard possibly Q1 of 2019

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@Rish Mukherji

Any news?

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This is a must have if we are going to be able to get customers to replace S4B with Microsoft Teams. 

 

regards

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Well it's Q1 2019. Hope this feature appears soon :)
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Hello Rish, is there an update on this?
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After 14 months, I am very excited as well!
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@Fred Franks us too! It's the one feature we needed to switch over the company to teams. Also here is the direct roadmap link: https://www.microsoft.com/en-ca/microsoft-365/roadmap?filters=&searchterms=54235

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The enhancements delivered still don't let you transfer a call direct to somebody elses voicemail. And you still cant divert a call from and Auto-Attendant or Call queue direct to a user voicemail.

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It does. Try with the desktop app. The option is there. Still waiting for word on mobile and desk phones.
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@Fred FranksOh I ment automatically forward to another users voicemail via say Windows App call settings, or Call Queue or Auto Attendant. I can see it hiding in Powershell for Call Queues like it cant be far away...


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@Thomas Bishop It's officially here. You can now transfer to voicemail within Microsoft Teams. Here's a video on how: https://www.pei.com/portfolio/microsoft-teams-transfer-call-voicemail/