SOLVED

Send phone call from an Auto Attendant option straight to a user's voicemail

Copper Contributor

How can I set an Auto Attendant option to go straight to a user's voicemail? For instance:

"Press 1 for John" (goes to John's number and rings his phone)

"Press 2 to leave a voicemail" (goes straight to John's voicemail without ringing his phone)

 

I see an option for a 365 Group Voicemail, but I just want one particular user's voicemail.

1 Reply
best response confirmed by RealTime_M365 (MVP)
Solution
Hi,

Unfortunately the option to send the call to the User Voicemails isn't available yet. I know this is work in Progress on the Microsoft Roadmap for Call Queue but no dates or ETA for the same.

With Regards,
Satish U
1 best response

Accepted Solutions
best response confirmed by RealTime_M365 (MVP)
Solution
Hi,

Unfortunately the option to send the call to the User Voicemails isn't available yet. I know this is work in Progress on the Microsoft Roadmap for Call Queue but no dates or ETA for the same.

With Regards,
Satish U

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