Send chat message to Outlook not working

%3CLINGO-SUB%20id%3D%22lingo-sub-1349155%22%20slang%3D%22en-US%22%3ESend%20chat%20message%20to%20Outlook%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1349155%22%20slang%3D%22en-US%22%3E%3CP%3EGreetings%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20an%20user%20that%20since%20today%20can't%20correctly%20send%20a%20Teams%20chat%20message%20to%20Outlook%2C%20when%20she%20tries%20the%20Outlook%20popup%20stays%20in%20blank.%20This%20happens%20on%20both%20Desktop%20and%20Online%20version%3A%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22Azaak_0-1588235046065.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F187783i45F13A005D7EFDD2%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22Azaak_0-1588235046065.png%22%20alt%3D%22Azaak_0-1588235046065.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EUser%20has%20restarted%20and%20deleted%20cache%20and%20cookies.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1349155%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1349199%22%20slang%3D%22en-US%22%3ERe%3A%20Send%20chat%20message%20to%20Outlook%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1349199%22%20slang%3D%22en-US%22%3EDoes%20it%20work%20in%20the%20web%20client%3F%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1349217%22%20slang%3D%22en-US%22%3ERe%3A%20Send%20chat%20message%20to%20Outlook%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1349217%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F72542%22%20target%3D%22_blank%22%3E%40adam%20deltinger%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENo%2C%20according%20to%20the%20user%20it%20doesnt%20work%20both%20in%20Desktop%20and%20Web%20client%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1349507%22%20slang%3D%22en-US%22%3ERe%3A%20Send%20chat%20message%20to%20Outlook%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1349507%22%20slang%3D%22en-US%22%3EAnd%20its%20just%20that%20user%20that%E2%80%99s%20experiencing%20that%20issue%3F%3C%2FLINGO-BODY%3E
Contributor

Greetings,

 

I have an user that since today can't correctly send a Teams chat message to Outlook, when she tries the Outlook popup stays in blank. This happens on both Desktop and Online version:

Azaak_0-1588235046065.png

 

User has restarted and deleted cache and cookies.

 

4 Replies
Does it work in the web client??

@adam deltinger 

 

No, according to the user it doesnt work both in Desktop and Web client

And its just that user that’s experiencing that issue?

@Azaak Same experience here. Mac Client, Windows Client, and Web version in Chrome. It eventually throws the attached error.

Screen Shot 2021-04-30 at 1.23.57 PM.png