Hi, Some main points that I can share with my experience regarding this, you need to consider the following things to enable this feature: 1. Setup the Assign calling ID (under the Call Queue setting) - Add the Resource Account which assigned the Phone number (that want to display as outbout caller ID) 2. Call answering - Must use the option "Choose a team" (instead of Users/Groups). You can create a new team (example: CQ team) and add the members (as agents) to the call queue. 3. After finishing the above setup for the call queue, go to the CQ team. - Under the CQ team -> General, agents should see the "Calls" tab. - Make the outbound call for the Call Queue from the Dial pad here - 2 options to make the call using the agent's DID/ Resource account DID number. Good luck ;).