Secondary Ringer disappears randomly

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Senior Member

Good afternoon,

 

One of our users have a recurring issue: her secondary ringer keeps disappearing.

It's configured to the built-in speakers of her computer screen (Samsung S24C650 with latest drivers installed). When we apply the changes, everything works. We completely closed and reopened Teams (using task manager so it didn't run in the background) to verify, and the configuration was still correct. After reboot however , the secondary ringer is gone. We reinstalled the Teams application , but this didn't help either. 

It's the only user in our company with this issue, other colleagues have a similar setup with the same screens and PC's. Has anyone in the community seen this before? 

 

All tips are welcome!

 

Thanks in advance

2 Replies

@wgwork

 

I am seeing this issue on my own PC, which is an HP EliteBook 2-in-1 where I am either setting the built-in speakers or a Jabra Link 370 paired with a Jabra Speak 510.  I checked this morning and Secondary Ringer was set to "none". 

I'm having the exact same problem. A few times a week I have to re-set the laptop speakers as the secondary ringer. In using a Dell laptop.