Secondary Ringer disappears randomly

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Senior Member

Good afternoon,

 

One of our users have a recurring issue: her secondary ringer keeps disappearing.

It's configured to the built-in speakers of her computer screen (Samsung S24C650 with latest drivers installed). When we apply the changes, everything works. We completely closed and reopened Teams (using task manager so it didn't run in the background) to verify, and the configuration was still correct. After reboot however , the secondary ringer is gone. We reinstalled the Teams application , but this didn't help either. 

It's the only user in our company with this issue, other colleagues have a similar setup with the same screens and PC's. Has anyone in the community seen this before? 

 

All tips are welcome!

 

Thanks in advance

5 Replies

@wgwork

 

I am seeing this issue on my own PC, which is an HP EliteBook 2-in-1 where I am either setting the built-in speakers or a Jabra Link 370 paired with a Jabra Speak 510.  I checked this morning and Secondary Ringer was set to "none". 

I'm having the exact same problem. A few times a week I have to re-set the laptop speakers as the secondary ringer. In using a Dell laptop.

@wgwork 

 

The same problem still exists. Every few days the secondary ringer reverts to blank.

 

It's very annoying. If I am away from my desk when call comes in, the only audio indication is the brief end of call sound when the incoming call silent "ringing" ends.

@JesseWV I have noticed that it happens everytime my laptop installs a update, so it seems to be dropping the secondary ringer settings.  This is a bug I would have thought Microsoft would be able to resolve.