Nov 17 2020 07:45 AM
Hi all,
I have a problem with screen sharing during Video meetings
When I want to share my screen, only windows openned BEFORE I started the conversation are available. If I close or open a new one, the list is not refreshed. If I quit the conversation and go back, the list is correct.
Is there a way to refresh this list ?
Thanks for your help
Nov 17 2020 08:09 AM
Hello @FrancoisGregoire Does this happen when you use the web browser version? What operating system are you using?
Nov 17 2020 09:09 AM
@FrancoisGregoire this happened for me today. I need to leave a meeting and re-join to pick up newly opened apps. I am running this via the Teams app Version 1.3.00.28779 (64 bit) and using Windows 10.
Nov 17 2020 09:16 AM
Nov 17 2020 12:37 PM
@PeterRising or @Christopher Hoard - can you assist?
Nov 17 2020 01:14 PM
Nov 18 2020 03:31 AM
Yes, when I leave the meeting and re-join, I can see the new Windows.
But it's only a workaround
It works correctly in the browser version. Do you personally use the app or the browser version ?
I have the same problem on W10.
Nov 18 2020 04:20 AM
I favour the app where possible. I was just curious to know whether the browser worked OK.
Do you have any Windows updates available for your Windows 10 device please? And can you also check for an update for the Teams app?
If this does not change anything for you, I would suggest opening a ticket with Microsoft support to see if they can advise you further on this.
Nov 18 2020 04:32 AM
I have just logged a service request with MS for this. I will keep you updated.
Nov 18 2020 05:53 AM
@PeterRising No updates available.
I tried to uninstall and reinstall the app this morning, but I still have the same issue.
Nov 18 2020 06:42 AM
@FrancoisGregoire well that's an hour and 35 minutes I'm never getting back!
Apparently this is not a known bug, but we'll see after he reports back after speaking to the Teams Team. Alvin will either email me back this afternoon or call me on Saturday. Went through quite a lot to try and resolve wasn't happy to accept it was a bug in Teams. He got me to uninstall and re-installed and luckily the one available on the Teams site is an older one that works. He was about to hang the call up and wish me a good day till I pointed out it was older version and we needed to do an update. This then installed the bug again and the previous issues were on display again.
Nov 18 2020 07:28 AM
@FrancoisGregoireThis could be by design, Skype for Business works the same way. You need to open the application before you start the meeting to be able to share it. Alternatively you can choose to share your desktop and then you can share any applications. I
Nov 18 2020 11:13 AM
Hi Neil, that is interesting indeed. What is the version of Teams that you have running now that has the issue?
Nov 18 2020 12:23 PM
Thanks Neil for the time you spend on my issue.
I'm lucky you've been able to get the bug again !
Nov 20 2020 05:53 AM
Nov 20 2020 06:53 AM
@PeterRising No not yet, they said they would be back to me tomorrow afternoon.
Nov 22 2020 02:38 AM
Nov 24 2020 06:52 AM
Dec 15 2020 07:44 AM
Solution@FrancoisGregoire is this working for you yet? I now have an updated Teams version. It has the new pre-meeting screen, the breakout room option and the problem with sharing opened applications has been corrected.