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Screen Sharing Option Missing

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Contributor

On our desktop Teams application, the options for Audio Call, Video Call, and Screen Sharing are all missing from Chats. Video and Audio call used to be there but since disappeared. I have looked and ensured that permissions are granted and Office 365 support has been no help. Anyone else run into this or have any ideas? 

6 Replies
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If this is a teams - teams chat , can you try do a full logout / login of the client!

Adam
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I've tried that plus uninstalling/reinstalling.
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@Kevin Ruschman I'm seeing the same issue too across iOS mobile and Windows desktop client. Yet to find a solution also.

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Any progress on solving this one?

Seeing the same issue with screen share currently unavailable for all our users. The policy is not configured to prevent this functionality. Screen share works fine if initiated from within a meeting.

Raised a call with Microsoft, but be good to know if anyone was able to resolve this.
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@Kevin Ruschman 

 

Have you downloaded the teams app? Strangely, the online version of Teams does not seem to offer this functionality. As soon as you physically download the app it will appear.

See the images below, logged in on both online Teams & the app.

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Having the same issue. One thing I noticed is that I had installed the MSI version in a VDI master image. After uninstalling the MSI in my non persistent VDI session and reinstalling the EXE version of teams the start sharing your screen button is there, but isn't persistent across reboots. This is very annoying.

 

If you place a call in teams you can share your desktop.

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