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Scanning documents to Teams

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New Contributor

I have two teams. I am scanning a document to both. In one team the attached document opens fine. In the other I get the following message: This item might not exist or is no longer available. What do I need to do? Thanks!

5 Replies
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Can you Please explain What you sre doing? Scanning how?
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@adam deltinger Hello! I am using the scan to email function on a multifunction printer to send documents to the Team's email address.  I can see the document under the Conversations heading of both Team A and Team B. Clicking 'View original email (1 attachment)' or 'XXXX.pdf' in Team A opens the document. Doing the same in Team B gives me the message:  This item might not exist or is no longer available. I'm not sure if it matters but I'm an Owner in both Teams. Thanks!Attachment.JPG

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Could it be some sort of AV/FW removing the attachment along the way to that mail?
Do you have that library from team B synced to a computer?
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I don't think so. Both Teams were created by the same person on one computer on the corporate network. I am scanning to both Teams from the same printer and trying to open both attachments from my PC on the corporate network. 

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Try Scan to a different channel in that team