SOLVED

Saving conversations in Teams

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Occasional Contributor

Is there anyplace or anyway to save conversations in Team?   

For example, all Skype chats are saved in Outlook conversation histories.  

41 Replies
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The "just ctrl+a ctrl+c" advice is incredibly disappointing. Please try the advice you give other people online once before hitting post. The pagination Microsoft uses with teams doesn't just work backward, it also works forward, so that only a few lines of text are ever in the display buffer at once. If you scroll back one page while selecting content, you will deselect content from the previous page, and your selection will start again near, but never at (likely due to a timing bug) the bottom of the current page, and releasing the mouse removes even that selection unless you hover over the window and wait several seconds moving the mouse up and down until Teams catches up to you. Because pages jump and skip text, you can not use scrolling screen capture software.

At this point I am tempted to make a weekend project out of grabbing all the AutomationIDs your chat utility with the unfortunately common name teams has and listing them publicly so that the open community can fix the bugs in your software ourselves and anyone forced to use your software at work doesn't dread showing up on Monday solely due to your laggy and buggy application.

 

I wouldn't be this frustrated if not for the incredibly lousy and frankly mean, even if unintentionally mean, prank the people answering this question pulled under the guise of advice.

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@techman1 In order to use the CTRL + A function, you must click on the title of your conversation at the top of the chat. I havent figured out a way to select everything at once yet 

 

 

***EDIT*** It seems like it doesn't always work. Managed to save a few conversations using CTRL+A but out of a sudden it doesn't select anything anymore. 

 

++ As already mentionned in previous replies, when copy+pasting the conversation in a word document, the text becomes all wonky. Sometimes the same text will appear twice before showing the reply. 

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@jessye  My conversation does not have a title.  How do I go about adding a title?  

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@collinsmpOnce you added the name of the people you'd like to have as part of that conversation a little arrow will appear beside their names, if you click on it, it allows you to type in a Group Name 

 

I think that you can only do it for groups or if you have more than one conversation with the same person (different projects for example) 

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@Kyle Lipkin  As usual MS makes things stupid difficult - porting data shouldn't take alot of effort. But you can only copy chat messages one by one.  You can't even just select and paste.  I have a colleague who is screen capturing it because having a button that saves it to a pdf is just too difficult.

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@KFenske same here. It seems like copy pasting was working at first and now even Ctrl + A is no longer working. It is pretty bad when you have to keep track of some information! Does anyone know if they have been talking about an update yet? 

 

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@jessye our office is requiring the use of MS Outlook for email but the app for it is horrible and has a 
"calendar" function which you can't search.  I am amazed at how enterprise contracts get signed off on because - hey it legit - it's MS. When the reality is that their products are still stuck in the 90's user interface.  They also create all these data porting issues that require you to use their products which I find abusive. It's our data we should be able to use however we like.  Why save chat threads that can ONLY be read in the Teams app?  Well either purse negligence in terms of handling our data or greed. I hate being  a Beta-tester for number 26 on the Forbes 500 on a product we PAID for and expect to WORK.  Suggest a function you want to add - they have no need to address it.  Government agencies are just throwing their money at them.  

RANT over

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our conversations are only saved for a limited time. I'd like to be able to copy a Chat conversation to keep for reference but don't see how to do this
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@KFenske I think it has a lot of great features, but I think it is also missing the basics, and lets say it - copy pasting, Saving conversations, and searching elements are pretty basic... 

 

 

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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

@Bill Wootton 

 

If you are looking for something like a Q&A Log / Meeting discussion log that you can save after a meeting to share with meeting participants or presenters, we do not have a built in solution for you to do that right now. You should add your thoughts to UserVoice here: https://aka.ms/teamsfeedback

 

In the meantime, there's a workaround you can try - agree it's painful but it does work...

  • Choose "Share to Outlook" from the … menu
  • Open the item in Outlook, and click OneNote in the email header
  • Select the OneNote page in the section you want to paste to

 

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I can't believe that this is still outstanding. There are great legitimate reasons for needing to save chats. In my case, sometimes I work through a bunch of support workarounds with people and want to be able to forward the instructions and workarounds to the support team or sevicedesk. 

 

Can I suggest that anyone who has an interest in saving chats give this UserVoice a vote. Thanks. 

 

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38336332-save-chats

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Done! I agree, I need to be able to retrieve conversation in regards to terminology we would have agreed for marketing/translation purposes and keep history of the conversation surrounding the agreement. Scrolling up is not an option when you have a new chat for every new project....
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@Laurie Pottmeyer 

Saving to Outlook is still pretty useless, because it only saves one message at a time. I need to save the whole thread from the team meeting. How difficult can this be, really Microsoft?!

 

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I attended a training yesterday where I was informed that there is an admin option that allows for report/ legal discovery compliance and is able to dump that information in some sort of usable document. Why that isn’t an option for any team group leader is beyond me
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@JaneE4120 

The work around I mentioned above saves the entire thread - not a single message.  

 

Here is what I wrote earlier:

In the meantime, there's a workaround you can try - agree it's painful but it does work...

  • Choose "Share to Outlook" from the … menu
  • Open the item in Outlook, and click OneNote in the email header
  • Select the OneNote page in the section you want to paste to

We just released a v1 of meeting reports with attendee name and enter/leave times - the team is working on more robust meeting reports that include the chat log to be included as part of that.  

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@Laurie PottmeyerI am very grateful to you for responding to my question, but I am confounded as to where I will find the option of Share to Outlook. I have tried all of the ... options!

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@JaneE4120  I just got an entire thread to save.  First, there is a button on the top right to pop out chat.  Do that.  Then, in the pop-out, I was able to select everything.  Make sure you don't select a particular conversation bubble; instead click on the chat itself.  Then I opened Word and copied everything into there.

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@Bill Wootton 

All, sometime in Apr/May'20 there was an update to Office365 where it allowed the Team chat window to be popped out (see screenshot below). 

If you click on pop-out icon on the top right of the Chat window and the chat window pops out as a separate window, I've found that then you can select all the conversation, and then CTLR-C to copy the ones you want to copy. CTRL-A still doesn't work so you still have to manually select (by dragging your cursor) all the chat history you want to save, depending on how long the conversation was, you may have to drag/scroll your chat window from top to the bottom, but at least this allows you to save the chat history.

 

Hope this helps.  

 

schumia_0-1590502984208.png

 

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Quick clarification. In the pop-out, click on the person's name at the top, then a Ctrl-A will select all. I paste the conversations I want to save into OneNote. It isn't lovely in that messages from your side are duplicated; also, any emojis paste as a large multiple of the emoji. It is quick and will suffice for now.
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@schumia thanks even if it does not get all the conversation, just the cached part