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November 09, 2021, 08:00 AM - 12:00 PM (PST)

safe recover key

%3CLINGO-SUB%20id%3D%22lingo-sub-2205067%22%20slang%3D%22en-US%22%3Esafe%20recover%20key%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2205067%22%20slang%3D%22en-US%22%3E%3CP%3Emicrosoft%20teams%2CI%20am%20having%20an%20issue%20with%20my%20microsoft%20teams%20free%20mobile%20app.Recently%20I%20had%20an%20issue%20with%20my%20phone%20so%20I%20replaced%20it%20with%20a%20new%20one.And%20in%20that%20I%20installed%20ms%20teams%20app.Everytjing%20was%20alright%20but%20when%20I%20opened%20the%20safe%20it%20asked%20for%20a%20recovery%20key.As%20I%20had%20one%20existing%20recovery%20key%20I%20tried%20to%20enter%20it.But%20it%20is%20accepting%20only%2023%20letters%20but%20I%20have%20a%20recovery%20key%20of%2025%20letters%20with%20four%20hyphens.What%20to%20do%20now.I%20have%20very%20important%20credentials%20in%20the%20safe.Please%20help%20me%20to%20recover%20it.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2205067%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Occasional Visitor

microsoft teams,I am having an issue with my microsoft teams free mobile app.Recently I had an issue with my phone so I replaced it with a new one.And in that I installed ms teams app.Everytjing was alright but when I opened the safe it asked for a recovery key.As I had one existing recovery key I tried to enter it.But it is accepting only 23 letters but I have a recovery key of 25 letters with four hyphens.What to do now.I have very important credentials in the safe.Please help me to recover it.

1 Reply
Were you managing your own key or had you chosen to let Microsoft manage the key?

If managing your own key and you have lost / don't know it, then there is nothing that can be done. If Microsoft managed it for you, then try contacting MS support who may be able to help.

More details at - https://support.microsoft.com/en-us/office/learn-more-about-safe-encryption-af9267cf-c8ae-46f5-b6e3-...