safe recover key

Occasional Visitor

microsoft teams,I am having an issue with my microsoft teams free mobile app.Recently I had an issue with my phone so I replaced it with a new one.And in that I installed ms teams app.Everytjing was alright but when I opened the safe it asked for a recovery key.As I had one existing recovery key I tried to enter it.But it is accepting only 23 letters but I have a recovery key of 25 letters with four hyphens.What to do now.I have very important credentials in the safe.Please help me to recover it.

1 Reply
Were you managing your own key or had you chosen to let Microsoft manage the key?

If managing your own key and you have lost / don't know it, then there is nothing that can be done. If Microsoft managed it for you, then try contacting MS support who may be able to help.

More details at - https://support.microsoft.com/en-us/office/learn-more-about-safe-encryption-af9267cf-c8ae-46f5-b6e3-...