Oct 14 2021 03:41 PM
Hello;
Our office has switched from having a separate Voice-Over-Internet system to a system using MS Teams handling our office phones. Under the old system people calling the office using a cell phone or landline would ring the desktop phone and people making a Teams video call would ring the computer. Under the new system, both types of calls will ring both the computer and the desktop phone.
Is it possible to set up the MS Teams phone system so that it works like the old setup? That is, callers using Teams goes only to the computer and callers from cellphones/landlines goes to the desktop phone?
Sincerely;
Michelle
Oct 17 2021 05:33 AM
Oct 18 2021 08:31 AM
Hello Dave;
Respectfully, I do think it makes a difference to be able to tell if an incoming call is Teams or PSTN. (Thankyou by the way for the correct acronym - PSTN.) If someone from the office is calling via Teams, then it is most likely, in my line of work, that we will want to share our computer screens - this means a computer monitor and a headset to keep my hands free. I do not find wearing a headset all day a comfortable experience.
On the other hand, if the incoming call is from, say, the doctor, the desktop phone works just as well and furthermore, it is nice to be able to tell that call is from someone outside the office.
At this point, it looks like it is not possible to route one type of call to one device and the PSTN call to the other device - even though at some level the Teams phone system knows the difference between the two types of calls.
Sincerely;
Michelle