May 09 2022 09:40 AM
May 09 2022 09:40 AM
We are encountering an issue with the last few revisions of Teams. When right-clicking a chat field to receive a spell-checking suggestion or right-clicking to paste, no right-click menu appears.
If you close and clear the Teams cache in %appdata%\Microsoft\Teams and restart the client, it will work fine. However, if you close the client again, right-click functions no longer work. What is interesting is that this only happens on the Chats with groups or individuals. You can right-click fine if chatting within a Teams channel or if you pop-out the individual chat. You can right-click a chat that is occurring within the window showing all of the avatars during a live meeting, however if you navigate to the same chat within the Chat listings, the right-click does not work.
Upon troubleshooting, I found that the SETTINGS.JSON file is being changed after the initial closing of the client. The paths within the file are totally different with extra slashes than from the initial file. Not sure if this is causing the problem, however deleting the SETTINGS.JSON file and restarting the client will work for that session until of course you close it again, where the file is changed again upon closing.
Can someone at Microsoft look further into this? This seems like a bug that is now occurring in the last few releases. While there are workarounds, it is something that is causing issues with staff. I have been able to duplicate this on other clients as well. I am currently running Microsoft Teams Version 1.5.00.11163 (64-bit). We are also in the GCC if that helps so not sure if it is isolated to only GCC users.
May 10 2022 07:36 AM
Jun 07 2022 08:06 AM
@ChristianJBergstrom there is no such option, instead there is a "suggest a feature" option.
Jun 07 2022 01:00 PM
@StephenWM Hi, probably turned off by your admin with policy then. Try with an official support ticket to Microsoft, the admins can create one for you from the M365 admin center.
Jun 08 2022 06:07 AM
Jun 09 2022 07:56 AM - edited Jun 09 2022 07:58 AM
Seeing this issue on ver 1.5.00.12666 and also a GCC tenet
Jun 09 2022 08:03 AM
Jun 09 2022 09:34 AM
@StephenWM I appreciate the response. I did find out these features still work in the following chat options:
I also found if you delete the settings. json file before you start TEAMS that it works as expected. If Teams is already started just quit Teams, delete the file and start Teams. Of course you will need to do this each time you log on. I hope this help others.
Jun 09 2022 11:42 AM - edited Jun 09 2022 11:49 AM
Can you share a direct link to this advisory? I'm having trouble locating it for whatever reason. Thanks!
EDIT: Actually, nevermind. I didn't realize this was checked from our own portal. Thanks!
URL for 365 admins: "https://portal.office.com/adminportal/home?ref=/servicehealth"
Jun 13 2022 08:32 AM
Thanks for the reply!
We are on GCC as well. I will say that the Teams Machine-Wide client is the culprit for us. If we remove the Machine-Wide client and reinstall the client from the Teams site, it will correct the issue. This is a workaround for now as we would like to continue using the Teams Machine-Wide client.