08-01-2019 03:15 AM
08-01-2019 03:15 AM
I understand that currently auto attendants and call queues require a licensed resource account but is there any news on if the licensing around these groups are going to change from a user license?
08-01-2019 03:59 AMSolution
there are now "Phone System Virtual User"-Licenses available for CQ/AA since July 2019. But please note that there are some known issues, e.g. if you remove a existing license from a resource account and add the new one it might break it.
I wrote a blog post about it: https://erik365.blog/2019/07/06/microsoft-teams-licensing-notes-update-july-2019/
08-01-2019 04:22 AM
@Erik Kleefeldt Great. So for clarification I do not need an E1/3/5 license for a resource account to be used and i can add the virtual license to that account account and assign a PSTN number to it for direct routing??
08-01-2019 07:52 AM
Hi @Ben_Rooke, yes. Only the users to which calls are routed need to be licensed properly to have phone system capabilities.
08-01-2019 08:05 AM
08-01-2019 08:24 AM
@Jason Beney so not in the UK yet.. would love to know when... and also if I am setting up call queues with resource accounts that will be given a DDI. so at the moment I have E1 with phone system for those resource accounts.. are we saying I wont need to do this seeing as no one actually answers the call.. it sends the calls to the agents.
08-01-2019 08:25 AM - edited 08-01-2019 08:30 AM
Hi @Jason Beney , Microsoft documentation describes it here https://docs.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/virtual-user. It's a bit hidden in Office 365 and needs to be bought as "free" 0,- €/$ add-on license:
08-01-2019 08:28 AM
08-01-2019 08:32 AM
08-01-2019 08:42 AM - edited 08-01-2019 08:43 AM
Think I might lose the will to live... Have to sign off now but any thoughts welcome!
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