Reports for Call Queues and Auto Attendents

Copper Contributor

I am looking to find out how effective my call queues and auto attendants are with handling my customers.


Some of the questions I am looking to answer are


  1. What is the usage of the various options in the auto attendant
  2. How often do people just hit Operator in the auto attendant
  3. What is the average wait times for the call queues
  4. How often do the call queues send the call to voice mail
  5. How often do the callers hang up waiting on the call queue

These seem pretty straightforward and necessary to monitor.  I hope there is a solution out there.

2 Replies