I am looking to find out how effective my call queues and auto attendants are with handling my customers.
Some of the questions I am looking to answer are
- What is the usage of the various options in the auto attendant
- How often do people just hit Operator in the auto attendant
- What is the average wait times for the call queues
- How often do the call queues send the call to voice mail
- How often do the callers hang up waiting on the call queue
These seem pretty straightforward and necessary to monitor. I hope there is a solution out there.