Remote Control of 3rd Party PC

%3CLINGO-SUB%20id%3D%22lingo-sub-1624949%22%20slang%3D%22en-US%22%3ERemote%20Control%20of%203rd%20Party%20PC%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1624949%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20seen%20the%20question%2C%20%22Can%20Teams%20replace%20WebEx%22%20-%20and%20all%20responses%20are%20%22Yes%22.%3C%2FP%3E%3CP%3EBut%2C%20we%20have%20been%20unable%20to%20take%20control%20of%20a%203rd%20party%20PC%20that's%20not%26nbsp%3Bon%20our%20network.%20The%20%22Request%20Control%22%20button%20is%20disabled.%20Works%20fine%20for%20users%20on%20our%20network.%3C%2FP%3E%3CP%3EIs%20this%20possible%20within%20Teams%3F%3C%2FP%3E%3CP%3EIf%20so%2C%20what%20have%20we%20not%20configured%20correctly%20to%20be%20able%20to%20do%20this%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1624949%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHow-to%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1626222%22%20slang%3D%22en-US%22%3ERe%3A%20Remote%20Control%20of%203rd%20Party%20PC%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1626222%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F777971%22%20target%3D%22_blank%22%3E%40Thirks%3C%2FA%3E%26nbsp%3B%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20problem%20sometimes%20is%20not%20the%20home%20Organisations%20settings%20but%20more%20than%20likely%20the%20third%20party%20will%20have%20prevented%20this%20type%20of%20control%20from%20within%20their%20Org.%20So%20I%20would%20check%20that%20first.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHenry%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

I have seen the question, "Can Teams replace WebEx" - and all responses are "Yes".

But, we have been unable to take control of a 3rd party PC that's not on our network. The "Request Control" button is disabled. Works fine for users on our network.

Is this possible within Teams?

If so, what have we not configured correctly to be able to do this?

1 Reply

Hi @Thirks ,

 

The problem sometimes is not the home Organisations settings but more than likely the third party will have prevented this type of control from within their Org. So I would check that first.

 

Thanks

 

Henry