Regular malfunctions

New Contributor

Hi all,

I am using MS Teams on regular base, 2 or 3 times a day, always with Power Point presentations.

I like MS teams very well, but...... since month I must delete and reinstall now 2 times a week to make sure that it will work again for the next session. 

Different things happen:

1. I cannot call a colleague through MS Teams. 

2. the presentation is frozen

3. the audience cannot here me

does anyone know how to fix it ?

 

2 Replies
Not necessarily Teams that's an issue here but could be something with your laptop too. At least it sounds like that. I would start by wiping the cache and then try again, if it persists perhaps you'll need to create a new user profile.

Start with

1) https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache

If no change

2) https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...

@ChristianJBergstrom Many thanks Christian, I have followed your recommendation. KR Ralf