Oct 27 2022 09:33 AM - edited Oct 27 2022 09:49 AM
Is it possible to recover deleted Microsoft Teams messages when an organisation has a Microsoft 365 Business Standard account?
I have been doing some research that seems to suggest these would only be retained (and therefore still available) if you have a retention policy, and that retention policies are not available with this account type. Is that correct?
The message I am referring to was deleted several weeks ago.
Many thanks.
Oct 27 2022 01:57 PM
@Andrew_M220 Yes, you have the sufficient features in your subscription, all detailed here RWR6bM (microsoft.com)
No, you don't have to use retention policies to search for deleted content with eDiscovery/Content search as compliance records are written to the mailboxes involved (only accessible using the admin tools). My understanding is that this user account and mailbox is in use and only the message was deleted several weeks ago too, so should be good to go.
Overview of security and compliance - Microsoft Teams | Microsoft Learn
Create a search with condition 'Message kind' and 'IM' (instant message) using the Compliance portal.
Oct 27 2022 03:00 PM
@ChristianJBergstrom thanks.
This is what I had read. Are you saying this is
wrong or have I misunderstood?
Deleted chat or channel messages cannot be restored directly. If you have a compliance retention policy or legal hold in place for Teams messages, an administrator can recover these from the Compliance center via eDiscovery search. If compliance hasn’t been enabled, the deleted messages are gone forever!
Legal holds are only available in Microsoft E3 and E5 plans, that cost $32/user/month and $57/user/month respectively.
Source: https://www.syscloud.com/saas-data-protection-center/microsoft-365/recover-deleted-teams/
Oct 28 2022 12:12 AM