Nov 22 2021 07:15 AM
A colleague recently created a meeting and recorded it. However, when they stopped the recording, we got the following:
The recording seems to have been lost. It is not there on the colleague's OneDrive and neither on the SharePoint of the channel where this meeting was started.
This is how the meeting looks like in the channel:
The error message in the previous screenshot appears when I expand this.
Nov 22 2021 08:15 AM
Me too having the same problem. It is showing exactly the same error msg. Need help here
Nov 22 2021 08:17 AM
I had the same issue today. In a 4-hour session (with breaks every 45-50 minutes), the first 3 videos didn't upload to onedrive, only the last one did...
Nov 22 2021 08:18 AM
Nov 22 2021 08:22 AM
Do you know how to find it in AMS? I wasn't able to find any link for that.
Nov 22 2021 08:25 AM
Nov 22 2021 08:35 AM
Nov 22 2021 10:53 AM - edited Nov 22 2021 10:53 AM
We had the same problem today, raised a support ticket. I have no idea how you download files from AMS. It talks about it half way down this pages https://docs.microsoft.com/en-us/microsoftteams/tmr-meeting-recording-change
I only could find AMS within the azure portal under Media Services however nothing obvious in there.
Nov 22 2021 11:16 AM
Nov 22 2021 11:46 AM
Nov 22 2021 03:37 PM
Nov 23 2021 12:01 AM - edited Nov 23 2021 01:43 AM
SolutionAs already mentioned, there was an incident yesterday affecting Teams meeting recordings. You need to open an official support ticket with Microsoft for assistance, the community cannot do anything about it. If you're not an Teams admin / IT admin reach out to your organizations admin and ask that person to create a support ticket from the M365 admin center.
Let me add to this that some users have been able to access their recordings by having their admin using the support tool "meeting diagnostics" from within the M365 admin center.
Self-help diagnostics for Teams administrators - Microsoft Teams | Microsoft Docs
Nov 23 2021 12:01 AM - edited Nov 23 2021 01:43 AM
SolutionAs already mentioned, there was an incident yesterday affecting Teams meeting recordings. You need to open an official support ticket with Microsoft for assistance, the community cannot do anything about it. If you're not an Teams admin / IT admin reach out to your organizations admin and ask that person to create a support ticket from the M365 admin center.
Let me add to this that some users have been able to access their recordings by having their admin using the support tool "meeting diagnostics" from within the M365 admin center.
Self-help diagnostics for Teams administrators - Microsoft Teams | Microsoft Docs