SOLVED

Recording an "Audio Call" via chat

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Visitor

When chatting with someone in teams, there is an "Audio Call" option. I did not see a record feature. Is there a recording option for an "Audio Call"?

audiocall.jpg

 

We have used Teams Meetings with recording and that works great.

 

But we have a chat or group "audio call", I am wanting to know if it can be recorded.

 

thanks

Rob

 

 

2 Replies
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Best Response confirmed by Rob Hogue (Visitor)
Solution

@Rob Hogue no, natively there is no recording for regular calls. There are, or soon will be compliance recording solutions from ASC, NICE, and Verint.

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You can record it once you have a call with more than two people it gets converted to a meeting. If you use the “meet now” option in the calendar app and then just add the user to it like calling them., then you can record that as well instead. So technically no you can’t record a 1 to 1 call but you can easily just start a meeting and do it.