Recording a team meeting - Screen share isn't recorded

%3CLINGO-SUB%20id%3D%22lingo-sub-227069%22%20slang%3D%22en-US%22%3ERecording%20a%20team%20meeting%20-%20Screen%20share%20isn't%20recorded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-227069%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20have%20regular%20team%20meetings%20where%20everyone%20joins%20and%20someone%20will%20present%20something%20they%20have%20been%20working%20on%20using%20the%20screen%20share%20capability.%20Unfortunately%20when%20we%20play%20back%20the%20recorded%20video%26nbsp%3Bit%20appears%20that%20the%20screen%20share%20hasn't%20been%20captured%20and%20instead%20shows%20the%20various%20team%20members%2Ftalking%20heads%20as%20it%20would%20if%20were%20just%20a%20regular%20audio%2Fvideo%20call.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDoes%20anyone%20else%20get%20this%20or%20know%20what's%20causing%20this%20to%20happen%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%2C%3C%2FP%3E%3CP%3EJames.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-227069%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-261828%22%20slang%3D%22en-US%22%3ERe%3A%20Recording%20a%20team%20meeting%20-%20Screen%20share%20isn't%20recorded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-261828%22%20slang%3D%22en-US%22%3E%3CP%3EGreat!%20Thank%20you!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-261827%22%20slang%3D%22en-US%22%3ERe%3A%20Recording%20a%20team%20meeting%20-%20Screen%20share%20isn't%20recorded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-261827%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20John%2C%20that%20is%20certainly%20something%20we%20can%20try.%26nbsp%3B%3C%2FP%3E%3CP%3ECheers%2C%3C%2FP%3E%3CP%3EJames.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-261825%22%20slang%3D%22en-US%22%3ERe%3A%20Recording%20a%20team%20meeting%20-%20Screen%20share%20isn't%20recorded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-261825%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Dennis%2C%20We%20haven't%20raised%20a%20ticket%20yet%20with%20Microsoft%20but%20if%20we%20do%20and%20get%20a%20response%20I%20will%20update%20this%20post.%26nbsp%3B%3C%2FP%3E%3CP%3ECheers%2C%3C%2FP%3E%3CP%3EJames.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-261728%22%20slang%3D%22en-US%22%3ERe%3A%20Recording%20a%20team%20meeting%20-%20Screen%20share%20isn't%20recorded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-261728%22%20slang%3D%22en-US%22%3E%3CP%3ENot%20sure%20if%20it%20matters%2C%20but%20try%20starting%20one%20first%20before%20the%20other%3F%3C%2FP%3E%3CP%3EWe%20had%20that%20issue%20in%20Skype%2C%20and%20there%20was%20a%20bug%20where%20recording%20wouldn't%20pick%20up%20the%20screen%20share%20if%20the%20screen%20share%20was%20started%20before%20the%20recording%20was%20started.%3C%2FP%3E%3CP%3EOnce%20we%20started%20recording%20and%26nbsp%3B%3CEM%3Ethen%3C%2FEM%3E%20started%20sharing%20screen%20-%20the%20recording%20picked%20it%20up.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-260979%22%20slang%3D%22en-US%22%3ERe%3A%20Recording%20a%20team%20meeting%20-%20Screen%20share%20isn't%20recorded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-260979%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20James%2C%3CBR%20%2F%3EHave%20you%20opened%20a%20support%20case%20for%20your%20issue%3F%20I'm%20having%20the%20same%20problem.%20Would%20like%20to%20know%20Microsoft%20response.%3CBR%20%2F%3EThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-227143%22%20slang%3D%22en-US%22%3ERe%3A%20Recording%20a%20team%20meeting%20-%20Screen%20share%20isn't%20recorded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-227143%22%20slang%3D%22en-US%22%3E%3CP%3ESeems%20to%20work%20fine%20in%20our%20tenant%2C%20you%20can%20open%20a%20support%20case%20to%20have%20it%20investigated.%20Then%20again%2C%20the%20feature%20is%20still%20in%20preview%2C%20so%20this%20might%20be%20another%20case%20of%20%22not%20all%20bits%20and%20pieces%20have%20been%20fully%20rolled%20out%20to%20all%20tenants%22.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1233913%22%20slang%3D%22en-US%22%3ERe%3A%20Recording%20a%20team%20meeting%20-%20Screen%20share%20isn't%20recorded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1233913%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1256%22%20target%3D%22_blank%22%3E%40James%20Brennan%3C%2FA%3E%26nbsp%3BWas%20there%20ever%20a%20resolution%20to%20this%3F%20This%20happened%20to%20me%20today.%26nbsp%3B%20I%20know%20the%20users%20I%20was%20sharing%20with%20could%20see%20my%20dynamics%20D365F%26amp%3BO%20session%20as%20well%20as%20the%20mobile%20app%2C%20so%20I%20was%20sharing%20my%20desktop.%26nbsp%3B%20Any%20clue%20as%20to%20why%20the%20recording%20was%20just%20of%20the%20Teams%20Call%20screen%3F%20Super%20frustrating%20because%20the%20audio%20isn't%20very%20helpful%20alone.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1234944%22%20slang%3D%22en-US%22%3ERe%3A%20Recording%20a%20team%20meeting%20-%20Screen%20share%20isn't%20recorded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1234944%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F584943%22%20target%3D%22_blank%22%3E%40Sally_Strus%3C%2FA%3E%26nbsp%3BUsers%20in%20my%20company%20reported%20the%20same%20issue%20yesterday.%20Unfortunately%20I%20believe%20it%20was%20due%20to%20the%20issues%20Microsoft%20had%20in%20O365%20yesterday%20because%20there%20where%20also%20issues%20with%20getting%20the%20recording%20uploaded%20to%20Stream%20after%20the%20meeting%20had%20ended.%20One%20user%20had%20four%20recordings%20done%20yesterday%2C%20one%20was%20all%20good%2C%20one%20did%20not%20upload%20to%20Stream%20and%20two%20were%20missing%20the%20screen%20sharing%20in%20the%20recording.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1235106%22%20slang%3D%22en-US%22%3ERe%3A%20Recording%20a%20team%20meeting%20-%20Screen%20share%20isn't%20recorded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1235106%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F584943%22%20target%3D%22_blank%22%3E%40Sally_Strus%3C%2FA%3E%26nbsp%3B%20same%20thing%20with%20me...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1235202%22%20slang%3D%22en-US%22%3ERe%3A%20Recording%20a%20team%20meeting%20-%20Screen%20share%20isn't%20recorded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1235202%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F585373%22%20target%3D%22_blank%22%3E%40mariam_binjaffer%3C%2FA%3E%26nbsp%3BFound%20this%20in%20the%20Stream%20community%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CEM%3EType%3A%20Incident%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3EStatus%3A%20Service%20Restored%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3ELast%20updated%3A%203%2F17%2F20%2012%3A31PM%20PDT%3C%2FEM%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CEM%3EUser%20Impact%3A%20Users%20may%20be%20experiencing%20issues%20with%20Teams%20meeting%20recordings%20and%20live%20events%20in%20Stream%3C%2FEM%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CEM%3EScope%20of%20impact%3A%20This%20issue%20affects%20customers%20in%20Europe%20West%20and%20Europe%20North%3C%2FEM%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CEM%3ECurrent%20status%3A%20Scaled%20up%20clusters%20in%20these%20regions%20to%20accommodate%20the%20traffic%20increase.%20Service%20has%20recovered.%26nbsp%3B%3C%2FEM%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CEM%3EStart%20time%3A%203%2F17%2F2020%202AM%20PDT%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3EEnd%20time%3A%203%2F17%2F2020%2012%3A32%20PM%20PDT%3C%2FEM%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1241492%22%20slang%3D%22en-US%22%3ERe%3A%20Recording%20a%20team%20meeting%20-%20Screen%20share%20isn't%20recorded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1241492%22%20slang%3D%22en-US%22%3EWe're%20exeperiencing%20the%20same%20problems%20right%20now.%20Lost%20a%20whole%20hour%20of%20screencasting%20because%20we%20only%20got%20the%20audio%20and%20the%20participant%20list%20on%20the%20recording.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1241533%22%20slang%3D%22en-US%22%3ERe%3A%20Recording%20a%20team%20meeting%20-%20Screen%20share%20isn't%20recorded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1241533%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F588315%22%20target%3D%22_blank%22%3E%40BenHof82%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20are%20experiencing%20the%20same%20issue.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1241472%22%20slang%3D%22en-US%22%3ERe%3A%20Recording%20a%20team%20meeting%20-%20Screen%20share%20isn't%20recorded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1241472%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F195259%22%20target%3D%22_blank%22%3E%40Par%20Linderoth%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20for%20sharing%20the%20info%2C%20but%20unfortunately%20this%20still%20exists.%20It%20just%20happened%20to%20us%20now.%26nbsp%3B%3C%2FP%3E%3CP%3EMaybe%20due%20to%20the%20high%20load%20on%20the%20systems%20there%20is%20a%20glitch%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1241667%22%20slang%3D%22en-US%22%3ERe%3A%20Recording%20a%20team%20meeting%20-%20Screen%20share%20isn't%20recorded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1241667%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20problem%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1256%22%20target%3D%22_blank%22%3E%40James%20Brennan%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1241702%22%20slang%3D%22en-US%22%3ERe%3A%20Recording%20a%20team%20meeting%20-%20Screen%20share%20isn't%20recorded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1241702%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20issue%20here.%20Yesterday%2C%20March%2019th%202020%20screen-share%20was%20not%20recorded%20at%20all%2C%20even%20when%20the%20screen%20was%20shared%20after%20the%20recording%20was%20started.%20Today%2C%20March%2020th%202020%20the%20screen-share%20was%20only%20recorded%20when%20sharing%20started%2Fchanged%20after%20the%20recording%20was%20started.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1241791%22%20slang%3D%22en-US%22%3ERe%3A%20Recording%20a%20team%20meeting%20-%20Screen%20share%20isn't%20recorded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1241791%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20also%20had%20this%20issue%20this%20morning%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1250795%22%20slang%3D%22es-ES%22%3ERe%3A%20Recording%20a%20team%20meeting%20-%20Screen%20share%20isn't%20recorded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1250795%22%20slang%3D%22es-ES%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F588487%22%20target%3D%22_blank%22%3E%40indianamorlock%3C%2FA%3E%26nbsp%3BI%20experience%20the%20same%20random%20results%3A%20either%20sharing%20first%20or%20recording%20first%2C%20I%20get%20both%20shared%20screen%20or%20Teams%20arbitrarily.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1241737%22%20slang%3D%22en-US%22%3ERe%3A%20Recording%20a%20team%20meeting%20-%20Screen%20share%20isn't%20recorded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1241737%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20here...%20we've%20had%20a%20meeting%20with%20screen%20sharing%20and%20only%20the%20attendees%20window%20in%20Teams%20was%20recorded.%20Very%20frustrating.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Contributor

Hi, 

 

We have regular team meetings where everyone joins and someone will present something they have been working on using the screen share capability. Unfortunately when we play back the recorded video it appears that the screen share hasn't been captured and instead shows the various team members/talking heads as it would if were just a regular audio/video call. 

 

Does anyone else get this or know what's causing this to happen? 

 

Thanks,

James. 

111 Replies
Highlighted

Seems to work fine in our tenant, you can open a support case to have it investigated. Then again, the feature is still in preview, so this might be another case of "not all bits and pieces have been fully rolled out to all tenants".

Highlighted

Hi James,
Have you opened a support case for your issue? I'm having the same problem. Would like to know Microsoft response.
Thanks!

Highlighted

Not sure if it matters, but try starting one first before the other?

We had that issue in Skype, and there was a bug where recording wouldn't pick up the screen share if the screen share was started before the recording was started.

Once we started recording and then started sharing screen - the recording picked it up.

Highlighted

Hi Dennis, We haven't raised a ticket yet with Microsoft but if we do and get a response I will update this post. 

Cheers,

James. 

Highlighted

Thanks John, that is certainly something we can try. 

Cheers,

James. 

Highlighted

Great! Thank you!

Highlighted

@James Brennan Was there ever a resolution to this? This happened to me today.  I know the users I was sharing with could see my dynamics D365F&O session as well as the mobile app, so I was sharing my desktop.  Any clue as to why the recording was just of the Teams Call screen? Super frustrating because the audio isn't very helpful alone.

Highlighted

@Sally_Strus Users in my company reported the same issue yesterday. Unfortunately I believe it was due to the issues Microsoft had in O365 yesterday because there where also issues with getting the recording uploaded to Stream after the meeting had ended. One user had four recordings done yesterday, one was all good, one did not upload to Stream and two were missing the screen sharing in the recording. 

Highlighted

@Sally_Strus  same thing with me...

Highlighted

@mariam_binjaffer Found this in the Stream community:

 

Type: Incident

Status: Service Restored

Last updated: 3/17/20 12:31PM PDT

 

User Impact: Users may be experiencing issues with Teams meeting recordings and live events in Stream

 

Scope of impact: This issue affects customers in Europe West and Europe North

 

Current status: Scaled up clusters in these regions to accommodate the traffic increase. Service has recovered. 

 

Start time: 3/17/2020 2AM PDT

End time: 3/17/2020 12:32 PM PDT

Highlighted

Hi @Par Linderoth 

 

Thanks for sharing the info, but unfortunately this still exists. It just happened to us now. 

Maybe due to the high load on the systems there is a glitch?

 

Highlighted
We're exeperiencing the same problems right now. Lost a whole hour of screencasting because we only got the audio and the participant list on the recording.
Highlighted

@BenHof82 

We are experiencing the same issue.

Highlighted

I have the same problem @James Brennan 

Highlighted

Same issue here. Yesterday, March 19th 2020 screen-share was not recorded at all, even when the screen was shared after the recording was started. Today, March 20th 2020 the screen-share was only recorded when sharing started/changed after the recording was started.

Highlighted

Same here... we've had a meeting with screen sharing and only the attendees window in Teams was recorded. Very frustrating.

Highlighted

We also had this issue this morning

Highlighted

Same issue. Monday, Tuesday , ... , yesterday and today. Sometimes it happens and sometimes it doesn't. 

Highlighted

@Vasil Michev 

 

This has proven to be effective tu us as well. It smells like a bug... 

 

indianamorlock_0-1584716311422.png