Apr 22 2020 01:20 PM
I just had a 6 hour Teams call and initiated a recording. Afterwards, the recording became available, but only the second half (after the 4 hour point). The first four hours are nowhere to be found.
This happened the previous day as well, but the first part of the recording (the first four hours) showed up randomly in the chat thread and I was able to download it. But it's gone again and only the second part is left. My recordings are failing to upload to the stream, so I have no where else to find them except for the meeting chat thread. Anyone experienced this and can help?
Apr 22 2020 01:43 PM
Hi,
Have you been able to record and save to Stream before? Just so that all settings and licenses are correct?
If yes, I suggest that you report this to Microsoft Support.
Apr 22 2020 01:54 PM
@Linus Cansby Yes I have the right licenses (Office 365 E3) and can save to stream otherwise.
Apr 22 2020 02:53 PM
Apr 23 2020 01:37 AM
@adam deltinger There is no reported service incident. Did MS Team give you a time frame for the fix? My recordings split and can take up to four hours to save. Thanks
Apr 23 2020 03:55 AM
Apr 27 2020 01:32 AM
@adam deltinger Good day, Please is there any update on this issue. Thanks