Receiving The bot is not part of the conversation roster for few users

[Saurabh_Gupta19831502]

Hi,

We have a Teams Personal App and we are seeing that our bot is not able to communicate with few users.

We have stored the the conversation reference when the app got installed. Sending any activity over that conversation gives an error "The bot is not part of the conversation roster.','Stack':'Error: The bot is not part of the conversation roster."

This is happening on couple of Tenants and with very few subset of users. Strangely the conversation reference looks odd like

19:email address removed for privacy reasons.spaces
19:meeting_ODU0NjhkYzktZGMwNi00MjBmLTg1NDUtNjE0ODNjYWEwMWZj@thread.v2

Cleaning the conversation from our internal backend and creating new conversation (on new user interaction) works fine. But we want to understand why the initial conversation reference received as part of app installation is incorrect. We are using the NodeJS BotFramework.

Any help on this is highly appreciated.

Thanks

[#2]

@Saurabh_Gupta19831502 

Since the community has not yet responded to your post, you might want to seek assistance with other resources that are staffed by authorized Microsoft agents:

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