Re adding an user in Teams

[Shanthanu]

An user in my Microsoft Teams(Free) organization was having an issue with logging in. So I removed the user and added him back with same email ID. But now a new account is created and he is not able to read his old chats and conversations.

How can we fix this?

[#2]

I would delete the new account and restore the old user account. Then reset the redemption status for the latter.

https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-users-restore

https://docs.microsoft.com/en-us/azure/active-directory/external-identities/reset-redemption-status