"With your calling license, you can only call people within your organization. Talk to your IT admin

[EntilZha]

My organization has A5 license with Audio Conferencing, my users is able to make outbound calls to number from a Team Meeting; however, when a users tries to dial an outside number using the Calls option within  Teams menu the user gets the following message-  "With your calling license, you can only call people within your organization. Talk to your IT admin to change your license"

Questions:

1. When users dials out from a Team Meeting, is the call time unlimited or is there a bank time the user /s pulls from when dialing out from a Team Meeting?

2.  What other license is needed so our users can dial directly from the Calls option on Teams.

Thank You,

-Larry 

[#2]

Conferencing doesn't allow for inbound or outbound calls to the telephone network.
Conferencing only allows for dial-in to conferences.

[#3 · Accepted solution]

As Ed mentioned, the Audio Conferencing only gives your end users to be able to have a dial in number to call into a conferencing service. For calling abilities you need a Phone System License (comes as part of A5) and either a calling plan (Domestic Calling Plan, or International Calling Plan) or Direct Routing, which doesn't require a license, but has additional details.

https://docs.microsoft.com/en-us/MicrosoftTeams/calling-plans-for-office-365

[#4]

@jangliss   This is also very helpful and may resolve the issue:

https://docs.microsoft.com/en-us/microsoftteams/assign-change-or-remove-a-phone-number-for-a-user

If a phone number is not assigned it woon't work, either.

[#5]

Not sure if anyone is still having this problem, but I was able to address the error by adding the number/email as a contact first and then it permitted me to do a video conference using that contact.