SOLVED

"With your calling license, you can only call people within your organization. Talk to your IT admin

%3CLINGO-SUB%20id%3D%22lingo-sub-2383508%22%20slang%3D%22en-US%22%3E%22With%20your%20calling%20license%2C%20you%20can%20only%20call%20people%20within%20your%20organization.%20Talk%20to%20your%20IT%20admin%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2383508%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20organization%20has%20A5%20license%20with%20Audio%20Conferencing%2C%20my%20users%20is%20able%20to%20make%20outbound%20calls%20to%20number%20from%20a%20Team%20Meeting%3B%20however%2C%20when%20a%20users%20tries%20to%20dial%20an%20outside%20number%20using%20the%20Calls%20option%20within%26nbsp%3B%20Teams%20menu%20the%20user%20gets%20the%20following%20message-%26nbsp%3B%20%22With%20your%20calling%20license%2C%20you%20can%20only%20call%20people%20within%20your%20organization.%20Talk%20to%20your%20IT%20admin%20to%20change%20your%20license%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EQuestions%3A%3C%2FP%3E%3CP%3E1.%20When%20users%20dials%20out%20from%20a%20Team%20Meeting%2C%20is%20the%20call%20time%20unlimited%20or%20is%20there%20a%20bank%20time%20the%20user%20%2Fs%20pulls%20from%20when%20dialing%20out%20from%20a%20Team%20Meeting%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E2.%26nbsp%3B%20What%20other%20license%20is%20needed%20so%20our%20users%20can%20dial%20directly%20from%20the%20Calls%20option%20on%20Teams.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20You%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E-Larry%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2383508%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ECalling%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2383559%22%20slang%3D%22en-US%22%3ERe%3A%20%22With%20your%20calling%20license%2C%20you%20can%20only%20call%20people%20within%20your%20organization.%20Talk%20to%20your%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2383559%22%20slang%3D%22en-US%22%3EConferencing%20doesn't%20allow%20for%20inbound%20or%20outbound%20calls%20to%20the%20telephone%20network.%3CBR%20%2F%3EConferencing%20only%20allows%20for%20dial-in%20to%20conferences.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2419430%22%20slang%3D%22en-US%22%3ERe%3A%20%22With%20your%20calling%20license%2C%20you%20can%20only%20call%20people%20within%20your%20organization.%20Talk%20to%20your%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2419430%22%20slang%3D%22en-US%22%3EAs%20Ed%20mentioned%2C%20the%20Audio%20Conferencing%20only%20gives%20your%20end%20users%20to%20be%20able%20to%20have%20a%20dial%20in%20number%20to%20call%20into%20a%20conferencing%20service.%20For%20calling%20abilities%20you%20need%20a%20Phone%20System%20License%20(comes%20as%20part%20of%20A5)%20and%20either%20a%20calling%20plan%20(Domestic%20Calling%20Plan%2C%20or%20International%20Calling%20Plan)%20or%20Direct%20Routing%2C%20which%20doesn't%20require%20a%20license%2C%20but%20has%20additional%20details.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FMicrosoftTeams%2Fcalling-plans-for-office-365%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FMicrosoftTeams%2Fcalling-plans-for-office-365%3C%2FA%3E%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E
Frequent Contributor

My organization has A5 license with Audio Conferencing, my users is able to make outbound calls to number from a Team Meeting; however, when a users tries to dial an outside number using the Calls option within  Teams menu the user gets the following message-  "With your calling license, you can only call people within your organization. Talk to your IT admin to change your license"

 

Questions:

1. When users dials out from a Team Meeting, is the call time unlimited or is there a bank time the user /s pulls from when dialing out from a Team Meeting?

 

2.  What other license is needed so our users can dial directly from the Calls option on Teams.

 

Thank You,

 

-Larry 

2 Replies
Conferencing doesn't allow for inbound or outbound calls to the telephone network.
Conferencing only allows for dial-in to conferences.
best response confirmed by Larry Jones (Frequent Contributor)
Solution
As Ed mentioned, the Audio Conferencing only gives your end users to be able to have a dial in number to call into a conferencing service. For calling abilities you need a Phone System License (comes as part of A5) and either a calling plan (Domestic Calling Plan, or International Calling Plan) or Direct Routing, which doesn't require a license, but has additional details.

https://docs.microsoft.com/en-us/MicrosoftTeams/calling-plans-for-office-365