04-15-2020 06:35 AM
04-16-2020 12:33 AM
I'm having the same issue. Tried everything mentioned above (changing file formats, resolutions etc, uploading through web app). Didn"t help(
Asked for help in Teams Community in Facebook, sent feedback through the desktop app. No result.
04-16-2020 06:47 AM
I'm also having the same issue. Tried desktop and online and various sizes. Only when the image was too low of a resolution did I get a different message.
04-16-2020 07:37 AM
@volgawelt Sorry if I mislead you ... it still doesn't work. When I tried a lower resolution picture I got an error that the resolution was too low. For me, I have 2 organizations I belong to so the one already had a picture before I joined Teams (from my Office365) but the other organization doesn't show a picture and that is the one I cannot attach it to.
04-16-2020 02:17 PM - edited 04-16-2020 02:18 PM
Forget any advanced feature … Post after post about people not being able TO CHANGE PROFILE PICTURE! And the error has not yet been fixed! I can't change my profile picture neither. My first taste of #MicrosoftTeams.
04-16-2020 10:09 PM - edited 04-16-2020 10:11 PM
I had to register to post my reply.
The way I got it to work was the following way. I logged in to my Microsoft Office 365 account, which is connected to the same account as my Teams is. I changed my profile picture there and decided to wait for 24h and then it updated onto my Teams profile picture. No matter how big picture it was, or what format.
TLDR. Log in to your Microsoft Office 365 account that is connected to your Teams. Change the profile picture there and after 24 hours it should have updated in Teams.
Hope this helps anyone. @on2472445
04-19-2020 05:51 PM
I just joined Teams and tried to add my profile picture and getting this error. It's amazing the simplest things that are always broken with Microsoft software.
04-21-2020 12:58 AM
Sadly it is impossible to do if you have a work or a school email, as the admin can control whether you can or cannot change the profile picture.
04-22-2020 04:06 AM
04-23-2020 05:22 AM - edited 04-23-2020 05:23 AM
04-24-2020 08:04 AM
I've tried resizing, different formats, etc. It is broken. I suspect Microsoft is well aware and *might* fix it one day. @P_Moore
04-24-2020 09:48 PM
It is hard to believe something from Microsoft can have such a basic function issue, and it has been more than half year since the author posted the first post in this thread. Perhaps we should complain with 3 star rating in App Store and Play Store. I suspect they don't even look at this thread.
04-27-2020 01:07 PM
Same here. Not to mention that for the first 24 hours, Microsoft Teams couldn't even connect to another cloud storage service, or allow any uploads.
My image already is on Office 365, but Teams does no such update. Neither any kind of formatting works. It's a hit and miss all around, which is a real pity, to be honest. Right now I'm going through an evaluation of Teams for a large scale upcoming project, but regardless of how cool features MS Teams has, they mean nothing without reliability.
Speaking of reliability, last night Outlook decided to stop working with servers (all accounts), taking our 3 hours of my time to fix it. Even its own "repair tool" hanged in the middle and ravaged the entire Office installation. I had to download an extra tool to clean up the epic mess and be able to reinstall Office 365 from scratch.
Do I really want something similar happening while running critical projects?
Pull your stuff together MS! I'm no stranger to other OS and systems and I've migrated entire studios in the past.
04-27-2020 11:33 PM
I know the problem why it keep error. We have to use school/work email (not gmail,yahoo,etc). I've tried and has been successful change the picture and over and over again. Use : yourname@yourschool/work.ac or your office domain....it work guys.
04-29-2020 12:08 AM
@aulizari This is not a generic solution and won't work for people who are not using school/work accounts. But also for my business account, where I am logged in with my work mail, this does not solve the problem.
05-01-2020 06:41 AM
I am not certain if this will work for everyone.
I inspected the web traffic from the teams web client and noticed it was throwing the following error: ProfilePictureUpdateForbidden
I believe my problem stemmed from having our exchange server on-premises. I had to update my profile picture by going here: https://outlook.office365.com/mail/changephoto. This allowed me to upload my profile picture. I am still waiting for my picture to sync over from exchange, will let everybody know how it goes.
05-01-2020 07:12 AM
We seem to be headed backwards. I've been using teams for months with a profile pic that was uploaded via delve. This morning - poof - gone. Different images, sizes, formats, even a single webcolor compliant tile won't work. I can change them all on delve, but Teams desktop and online errors. I guess I'll wait and see if it makes it from Delve to Teams by itself, but somehow I doubt it. For what it's worth we too use on prem exchange servers for managing our webmail - 2016.
05-01-2020 10:33 AM
From what I have read, if you're not using Exchange Online or updated to a certain version of OnPrem it wont work. We are on 2013 OnPrem only and it does not work.
05-05-2020 01:44 AM
Same problem in my organization.
I opened a ticket at Microsoft from the Office365 admin interface.
My config : Exchange 2016 On prime + Office365 business with Azure Ad connect.
Teams mode : Teams Only.
I have the old Skype for business on prime online for this moment...
05-14-2020 07:44 AM
@P_Moore I tried uploading a photo as a jpg, png, gif, tried resizing the png to 100x100 pixels. Tried uploading to Teams app, and Teams online. What finally worked was uploading (the 100x100 png) to my profile in Sharepoint online.
05-14-2020 07:57 PM
05-15-2020 06:08 AM