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Occasional Visitor

Every time someone tries to change the image of the team we get this error, "There was a problem saving the photo. Please try again." We try and try and try and try and try and try again with NADA. I have asked for help, but get nothing. So does anyone else have this issue or just us? A solution? 

77 Replies
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This might be a problem of the image you are using....can you share some details about it? In general if you use an image of 256x256 or 512x512 it should work...I have suffered sometimes the problem you mention, and most of the times was due to a wrong image
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You could also try changing the photo through the SharePoint page, site information and see if that takes hold.
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Is this in an EDU tenant by chance?

Try changing the photo, and also make a change to the description. Simply removing/adding a period is enough. Curious to see if that works as I’m tracking a similar issue.
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Following.  We have same issue.

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@P_MooreWe have the same issue. The size or format of the picture doesn't change anything, as the default images aren't working either.

I succeeded changing the Teams avatar from my iPhone, but nothing works from the windows app.

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Following this thread too.  Regardless of if it's the Windows or Mac App, changing my picture in Teams seems to be way more cumbersome that it ever should be.  The error message is also vague to the point of useless.

 

It's the little things like this (bad UX) that add up and leave a sour taste in a users mouth...

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We've had success changing a letter or word in the Team description. For some reason the photo won't update unless something in the Team name or description is also altered. @P_Moore 

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Unfortunately, I have the same issue.

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Unfortunately, I have the same issue too.

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@Juan Carlos González Martín Only 256x256 .png worked for me. I tried 512x512 and 128x128 and both did not work. Using .jpg didn't work either.

 

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The problem was solved.

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What was the resolution? Thanks.
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If you are using EWS Allow lists, we had to add SkypeSpaces/* to our list to allow profile pic to by synced.

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@Mark HickmanI did not do any thing to solve the problem. After a month, I just checked and  realized that I could update the pics of teams.

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I don't mean to "bash" and this is off-topic, but our folks have Slack and Teams and the Slack advocates aren't thrilled with Teams UX. I try to be unbiased, but it is pretty bad. I want Teams to be great. It really should be better than anything out there.
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@ericis 256x256 png gives me the same issue...

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Is it me only, who think that how in year 2020 we already should have informative error messages?

Teams upload picture error.png

If the resolution is wrong, it should be easy to say. If the format is wrong, should be easy to say. etc..

 

[edit]

For me it helps when I reduced the colors to 255.

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Same problem

 

I triied using a picture which worked five minutes ago and it fails with the same dummy error message so the format or size do not matter as trying with a picture which already worked for an other teams fails .. 

... Pathétic  

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That worked for me.
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@Petri X Yes. I actually had to open the image in Photoshop and save with an sRGB color space for Teams to accept the PNG image. Crazy.

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@microsoft This whole conversation would be unnecessary if the message told us what the problem is. "There was a problem..." is not helpful. Something more like "The image must be 512 x 512 pixels" would be helpful.

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@strat1971  I wish that Microsoft hear us more often :D But then someone comes and says "use User Voice...". But here is one example from User Voice: Start calendar week on monday (or allow setting) 

User shared this in 2017, and I feel that is a clear bug on Teams. But with 270 votes, MS has not even give an eye for that yet.

 

Personally I always wish that developers informs what is the actual problem. If size is wrong, then the error message says "The file is too big" or "The width of if is too wide". If there is problem in colors, then it says: "Picture should be have 8bit colors". General errors are always bad as you have no clue what is wrong.

 

Have a nice and safe day !

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Same problem, not resolved...

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@P_Moore 


Following is error I see in response:
{"errorCode":"ExchangeSetProfilePictureCallFailed","message":"Failed to execute Office365 backend request UpdateUserPhotoRequest. Request Url: https://outlook.office365.com/api/v2.0/me/photo/$value, Request Method: PUT, Response Status Code: NotFound, Response Headers: request-id: 604c55e7-f99a-48a8-8288-d89f162a759e\r\nX-CalculatedBETarget: AM6PR04MB6421.eurprd04.prod.outlook.com\r\nX-DiagInfo: AM6PR04MB6421\r\nX-BEServer: AM6PR04MB6421\r\nX-FEServer: AM6P191CA0074\r\nDate: Sun, 05 Apr 2020 08:29:36 GMT\r\nServer: Microsoft-IIS/10.0\r\nX-AspNet-Version: 4.0.30319\r\n, Reason Phrase: Not Found"}

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Thanks, 256 x 256 .png worked for me too, other .png or .jpg did not work. @ericis 

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@P_Moore I solved it doing same picture upload BUT from the MS Teams Desktop version. Then it went straight with no hassle whatever the size of the picture was.

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@ericis Just tried 256x256 png. Didn't work either.

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Sill unresolved !

Can't upload picture, have tried all mentioned above to no joy

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Same issue.

 

Tried phone app, desktop app, web app, 512x512, 256x256, 256 colours, standing on my head...

 

Nothing works.

 

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@Simon1981 

Here is example photo I made and saved that into .png. That when just fine into profile.

Example photo for profile.png

 

Can you try with similar, a very basic file. If that is working, then you could start trying a bit more challenging pictures. If that doesn't work, then there must be something else broken.

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@Ptelle same here as well. Microsoft should have figured out a solution to this issue already

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@_pekko_  how do you reduce it? :(

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@Juan Carlos González Martín no, no es un problema ni de tamaño ni de formato

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@Jeremy Miller thanks, but no... changing the name at the same time dosent solve the upload problem

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@ericis unfortunatelly, nor size, nor format worked for me

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Scaling the image to 100x100 resolved my issue.

nothing of above works for me :(
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I've tried all the suggestion, too, and have had zero luck. Would love a resolution on this.
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same problem... it has been more than 6 months and no fix still?

I have this issue with my work Teams and personal Teams

It has been a while... how is this not fixed yet?

I have tried every single recommendation here and other threads including the "clear out cache" fix in UserVoice... nothing!! 

I already wasted at least 1 hour looking for fixes online and trying them all out!!!!

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My fix: change via online Teams and not the desktop app - worked for me
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@aratezarc 

hello all, I am facing similar challenges with updating my profile pic on MS Teams. Tried pretty much everything all have suggested but it still doesnt work. I've submitted feedback to the MS support team via MS Teams, but am not very hopeful this will be resolved. if anyone has any other recommendations, they are most welcome!

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Nice that you had success. What browser were you using? I've tried in both the app and online environments and get the same error message in both. What were the dimensions of your graphic and what file format did you use?
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@curious_1 Sorry it's still not working for you!

I'm on Dell PC, image was 100 x 100px, PNG. 

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Is the picture @aratezarc something you could share? If not, then have you tried to use a simple picture with one color only? Just to see, that basic behavior is working. 

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@Petri X Good point about single colour - strangely that was my image of choice. See attached so others can trial.

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I get the "There was a problem saving the photo. Please try again." error when trying to change my image in the desktop app, web version, android version, and have tried everything in this thread regarding image types/sizes etc. Besides Teams, my Office 365 profile pic loads in everything else, and there are several other online threads for this problem. So for someone where it doesn't work in the desktop app, web, or mobile app version, and it has nothing to do with the image size etc, what is the solution, or rather what is the problem? 

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@MateuszWysocki Same issue exactly on web as well. Tried 7 pictures, png and jpg.