"Sorry, we couldn't connect you" on group call only

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Frequent Visitor

One of our users receives ""Sorry, we couldn't connect you" on his weekly group call only - he can use the call button directly for individual calls - has anyone else seen this behaviourTeamGroupCallProblem.png

8 Replies
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If they are a guest there seems to be a bug in the latest admin center rollouts causing the meet now and group call functions to not work for guests which would most likely include these type of calls too. When you give over the meet now it says something about not being licensed for the feature. I would call Microsoft and get a ticket in as well. I. Mobile so hard to find other thread but if you search for guest meet now and in past week in filter should show up. But definitely a bug getting pushed out.
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I am experiencing this issue with one user. Did you ever find a solution?

We are all on the latest version of Microsoft Teams. I even made us three owners of the Team.

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Any update on this issues?  I cannot join group meetings on Teams using the desktop app but can use all other functions.  It will allow me to join via the web app but that does not allow me to share and present items I need to in meeting as a web user.@Laura Bray 

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I have the same problem.  Everything works in Web version, just not the App.  App version says version 1.0, however in Control Panel > Programs and Features I see 1.2.00.13765 installed, and the install date is the same date when the problems started.  Will post a fix should I find one.

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Don’t know what your desktop issue is but web app now supports full meeting experience including webcam and screen sharing via chrome . Just FYI.
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Hi everyone, a user in our company is having the same issue, she is using Mac Catalina and the Microsoft app, the error only appears when she tries to join a meeting, or receive a call, but can create a "call" with no problems. We have tried to reinstall the app but this has not made any difference, also trying to join via the Chrome browser gives this error..

Request Id: b2215019-e044-4c69-bb8a-c6454a963800
Correlation Id: 611f46b6-b470-48eb-9f7f-54fef5791855
Timestamp: 2020-05-04T11:02:10Z
Message: AADSTS7000112: Application '5e3ce6c0-2b1f-4285-8d4b-75ee78787346'(Microsoft Teams Web Client) is disabled.

 

We would be grateful for any advice, thank you

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@Laura BrayHaving this exact issue on only one machine

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@Laura Bray 

The similar issue I am facing in my google nexus device. After latest update when trying to join meeting getting msg " couldn't complete the call". Tried to reinstall the app multiple times but same issue occurred. All though through android phone it's working fine.

Can any one help me here, its impacting my online classes.

 

Below is info about device and app version.
Os - 5.1.1
Model - samsung / Nexus 10
App Version -1416/1.0.0.2020080601