SOLVED

Questions on Teams migration.

%3CLINGO-SUB%20id%3D%22lingo-sub-540687%22%20slang%3D%22en-US%22%3EQuestions%20on%20Teams%20migration.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-540687%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Community%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOne%20of%20our%20partner%20raised%20the%20below%20queries%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3COL%3E%3CLI%3EDoes%20Microsoft%20support%20Direct%20Routing%20in%20Teams%20Island%20Mode%3C%2FLI%3E%3CLI%3ECan%20we%20migrate%20Response%20Groups%20to%20Teams%20with%20calling%20plans%20and%20Direct%20Routing%3C%2FLI%3E%3C%2FOL%3E%3CP%3EAny%20pointers%20would%20be%20of%20great%20help.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMany%20thanks%20in%20advance.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-540687%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuestions%20on%20Teams%20migration.%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-541301%22%20slang%3D%22en-US%22%3ERe%3A%20Questions%20on%20Teams%20migration.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-541301%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F301435%22%20target%3D%22_blank%22%3E%40Newlife%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3E1.%20Yes%2C%20according%20to%20the%20documentation%20here%20(see%20table%2C%20right%20hand%20side%20for%20Direct%20Routing)%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FMicrosoftTeams%2Fdirect-routing-migrating%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FMicrosoftTeams%2Fdirect-routing-migrating%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3E2.)%20AFAIK%2C%20in%20Teams%20this%20is%20call%20queues%20(%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fcreate-a-phone-system-call-queue%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fcreate-a-phone-system-call-queue%3C%2FA%3E).%20As%20per%20the%20documentation%20here%20Direct%20routing%20is%20supported.%20However%2C%20AFAIK%20there%20is%20no%20migration%20tool%20to%20move%20response%20groups%20to%20call%20queues%20currently%20-%20however%2C%20there%20looks%20to%20be%20migration%20tools%20in%20development%20with%20third%20parties%20if%20you%20search%20for%20it.%3CBR%20%2F%3E%3CBR%20%2F%3EHope%20this%20answers%20your%20question%3CBR%20%2F%3E%3CBR%20%2F%3EBest%2C%20Chris%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Frequent Contributor

Hi Community, 

 

One of our partner raised the below queries:

 

  1. Does Microsoft support Direct Routing in Teams Island Mode
  2. Can we migrate Response Groups to Teams with calling plans and Direct Routing

Any pointers would be of great help. 

 

Many thanks in advance. 

1 Reply
Highlighted
Best Response confirmed by Newlife (Frequent Contributor)
Solution

Hi @Newlife

1. Yes, according to the documentation here (see table, right hand side for Direct Routing)
https://docs.microsoft.com/en-us/MicrosoftTeams/direct-routing-migrating

2.) AFAIK, in Teams this is call queues (https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue). As per the documentation here Direct routing is supported. However, AFAIK there is no migration tool to move response groups to call queues currently - however, there looks to be migration tools in development with third parties if you search for it.

Hope this answers your question

Best, Chris