One of our partner raised the below queries:
Any pointers would be of great help.
Many thanks in advance.
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Hi @Newlife1. Yes, according to the documentation here (see table, right hand side for Direct Routing)https://docs.microsoft.com/en-us/MicrosoftTeams/direct-routing-migrating2.) AFAIK, in Teams this is call queues (https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue). As per the documentation here Direct routing is supported. However, AFAIK there is no migration tool to move response groups to call queues currently - however, there looks to be migration tools in development with third parties if you search for it.Hope this answers your questionBest, Chris