Hi,
I'm miel-Shin, one of the VFX Coordinator at GIANTSTEP, a post-production studio located in Seoul, Korea.
We were using [Microsoft-Teams] to communicate with the client of the on-going project.
However, I am no longer able to access the stuff that I used to use.
I've received a pop-up message saying that I need to request an activation from the administration.
So I informed this matter to the client. They said they already have extended the dates for accessibility, and it's up to us to activate the access.
I think someone in our company have made the admin account for [Microsoft-Teams] in the past, but no one remembers nor have a record of the account.
So right now, I cannot create/sign-in a new account to Teams using our company's account because I don't have the admin account information. And this make it impossible for me to communicate with client.
Therefore, I need a solution from you guy.
1) Microsoft inform me the initial account information that ends with "@giantstep.co.kr",
2) OR delete the initial admin account, allow the "miel.shin@giantstep.co.kr", "sodam.ok@giantstep.co.kr" to be able to activate the access by itself,
3) OR delete all the giantstep account, and our technical department will process with a new [Microsoft-Teams] registration with the company's official account.GIANTSTEP is very concerned about current situation where we are not being able to have the smooth communication with client through Teams.
I look forward to your quick feedback.
Please reply me back as soon as possible.
Thank you.
Sincerely,
Miel Shin
P.S. My email account is <miel.shin@giantstep.co.kr>.
