We ported over 4 numbers to Teams then assigned them to our users. Was working great for 3 days until the Porting Teams, for some reason unknown to me, emailed me and told me they UNASSIGNED the numbers then said I had to reassign them. When I said that didn't work, they said I had to call support to fix it as it's now out of his "scope" even though he caused the issue.
Whatever they did now causes the users to see the number assigned but under Voice Phone numbers they show unassigned and we cannot assign them. Not only that but the numbers don't work anymore and we cannot make or receive phone calls. 3 cases to Microsoft and no one has fixed it and keep getting the run around. I even had a promised callback but now they're refusing to call me back and just keep sending documents.
We have been down for 7 days and cannot get anyone to fix this.
One guy sent me a PS script but it doesn't work.
Set-CsOnlineVoiceUser -Identity {the users email address} -TelephoneNumber {The users Phone Number}
Other than never using our phones again, what do we do? I have yelled so much today and multiple people, created multiple cases, requested managers, yet no one will fix this.
