Mar 25 2021 08:37 PM - edited Mar 25 2021 08:56 PM
Currently running Ribbon SBC 2K setup for Teams direct routing.
If Party A (external caller) calls Party B (Teams user) and Party B attempts to transfer the call, the call in Teams drops / ends, before any number is dialled (Transfer keypad appears for approx 1 second). Party A call remains up.
However in the reverse, if Party B (Teams user) calls party A (external caller), the call can be transferred. The transfer dialogue remains open so a number can be inserted.
Teams client and Ribbon SBC all at latest versions and any calls placed on hold can be resumed without incident.
Apr 02 2021 06:53 PM
Apr 05 2021 05:29 PM
SolutionThat was the really strang part. I wasn't receiving any INVITE, REINVITE or even BYE. The call would stay up as far as SBC is concerned. Anyway I Enabled Hold Music on Teams SG on the Ribbon SBC. This has fixed the issue even though calls on hold were never at fault.
Thanks for the response though!
Apr 05 2021 05:29 PM
SolutionThat was the really strang part. I wasn't receiving any INVITE, REINVITE or even BYE. The call would stay up as far as SBC is concerned. Anyway I Enabled Hold Music on Teams SG on the Ribbon SBC. This has fixed the issue even though calls on hold were never at fault.
Thanks for the response though!